Head of Les Ateliers
3 weeks ago
Reporting to Head of Boutique, Head of Les Ateliers is responsible for managing a dedicated space and a team to deliver enriched after-sales client journey to all clients and to advocate Chanel & Moi commitment internally and externally. Head of Les Ateliers will serve a key role in a complex organization and ecosystem of Les Ateliers by bringing multi-expertise community together and by working closely with main boutique and across divisions.
Ultimate Space & People
In charge of overall performance and operation of Les Ateliers including managing the volume of repairs, client appointment assignment, and KPIs such as lead time; Build one united team under Les Ateliers, connect with after-sales, alteration and WFJ leads for seamless collaboration and strong team spirit with clear direction, objective, motivation and engagement; Feedback office team on client voice, operation and other insights gathered.Ultimate Service
Ensure to deliver ultimate luxury after-sales service to clients by the team; Actively advocate Chanel & Moi commitment to clients via storytelling; Actively advocate Chanel & Moi commitment to the retail team and engage everyone to share the mission to provide ultimate luxury aftersales to all clients; Assign appropriate team resources to clients based on clients' needs.Governance & Operation
Enforce the governance & operating model across different locations and divisions; Bridge and lead the communication among the retail ecosystem and office teams; Communicate closely with expertise, HR, L&D, retail teams to recruit right talents and to co-build development plan; Supervise all operational matters including stock taking, repair audit, and spare part orders.What you can bring to the team
Ability to communicate vision and translate it into local action; Strong leadership capability to build, develop, motivate, inspire and empower team; Excellent communication and interpersonal skills to engage with diverse stakeholders as well as build strong relationship with clients; Strong project management skill and planning skill; Ability to identify problems with analytical and problem-solving skills; Experience of client facing with good interpersonal skills; Experience with successfully building and developing a team; Experience with building up SOP and good understanding of governance.We hope that you
Exhibit strong service mindset and are open-minded; Possess proven track record in cultivating a culture of teamwork, service and people development; Are quick at adapting in ever-changing environment, an avid learner, capable at dealing with ambiguity; Are resourceful and curious with well problem-solving skills; Hold at minimum a Bachelor's degree; Are able to converse professionally in Chinese Mandarin and English.Discover CHANEL & MOI - LES ATELIERS at
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