Quality Engineer
3 weeks ago
Your Job
Perform a wide variety of Quality Engineer support functions for Customer Quality Supervisor. Act as liaison between customers and SRG, SRG and supplier; apply detailed program knowledge in collecting and/or creating reports using customer information. Issue requests for internal corrective actions and coordinate the closure.
What You Will Do
lComply with EHS system’s requirements.
lComply with IATF16949 requirements.
lComply with TISAX requirements.
lManage customer complaints, as the window of feedback to customer, necessary con-call with customer, or support domestic or oversea business trip if need.
ØGet well understand own customers – vehicles, locations, claims, warranties, trainings, portal, procedures, etc.
ØBuild good contacts and relationships – liaisons, engineers, managers, and even higher contacts.
ØClaims – solid/8D/power BI, effectiveness, and efficiency.
ØInspection standards and maintain their controlled status; and give sufficient feedbacks for quality engineering for continuous improvements
ØEngage in APQP - cross function team for the updating and finalization of PPAP’s, FMEA’s Control plans, process flow charts, gauges, work instructions and inspection/test plans. Engage and buy in APQP/PPAP.
lLead the external COQ management, meet the KPIs requirements
lLead plant ECN for launched projects as champion
lCustomer portal management, track customer scorecard and their improvements.
lLead customer audits and engage the team needed for success pass
lReview and lead the customer contract review process.
lLead the liaison management –COQ control / working hours/ sorting /payment …
lMaintain inspection instructions and coach trainer/inspectors.
lAuthorized to stop line when abnormal quality split occurs.
lTreat GP12 as external customers and have sound problem solving process
lCustomer issues caused by suppliers, request for corrective actions, records, charge back
lOthers needed from the plant for quality improvement, like VAVE projects…
Who You Are (Basic Qualifications)
lBachelor’s degree, preferably in an engineering technology field.
lFamiliar with customer portal is better like FCA/GM/JLR/VW/Nissan...
lAt least 5 years’ quality experience in factory, preferably in automotive quality.
lEconomical thinking/commercial sense
lGood virtue, character, persistence
lFamiliar with quality tools, e.g. APQP, PPAP, FMEA, SPC, MSA,8D, etc.
lGood problem-solving skills and good leadership during problem solving.
lGood computer Skills-Word, Excel, PowerPoint, etc.
lExcellent oral and written communications skills especially for customer interaction.
lFluent oral and written English
lAble to travel and work overtime
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