Spl'st, Tech Support

Found in: Talent CN S2 - 1 week ago

Guangzhou, China Standard Chartered Bank Full time

Role Responsibilities

Job Role

Join global team supporting FM External Validation / Matching.

Respond to user queries on Scrittura / CDU / SHAPE / SSI+ and other 8 Application. Responsible to resolve any production incidents and resume the services ASAP. Monitor systems and take corrective / preventative actions. Manage small scale projects and able to influence CIO teams for implementation. Support experience highly desirable. Support experience within banking industry. Scripting (UNIX and Windows) experience. Oracle DB and SQL Server DB.

Strategy

Have good sense on IT service management, manage incidents, problems, changes, of varying complexity. Monitoring Geneos ITRS and BMC Control M. Perform in depth technical BAU application support. Prioritize work to successfully deliver service in a diverse environment. Put forward ideas to improve automation and / or efficiency, and own through to implementation. Drive CIO for bug fix resolution or application enhancements to improve PSS supportability of the platform Adhere to Change Control and Fault Reporting Procedures. Participate in bank wide DR tests and work with wider PSS team on DR remediation efforts. Work closely with UNIX / Database / Network / upstream / downstream systems to improve service offering. Manage open risks and audit points through to closure. Perform risk reviews of the environment and raise new risks where / when applicable. Perform proactive knowledge transfer and cross training with internal teams.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

Bachelor's degree

Role Specific Technical Competencies

IT service management UNIX / Database Monitor systems Oracle DB

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