Digital Services Business Operation

3 weeks ago


Beijing, China Mercedes-Benz Full time
Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Digital Services Business & Data AnalyticsGesellschaft:Beijing Mercedes-Benz Sales Service Co., Ltd.Standort:Mercedes-Benz Sales Service Co., Ltd., BeijingStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:BEIP9 Join usAufgaben

Objectives
Ensure efficient and effective operation of Mercedes me Connect and Head Unit, and to provide seamless customer experience.

Main Tasks
Digital services rollout & operation: regional, dealer & customer support
1. Digital services rollout, relevant dealer process design, training and implementation
2. Provide daily operation support to dealers and customers, including enquiry handling, tickets feedback and customer complaint handling
3. Legal/compliance assurance, in cooperation with EA, compliance, legal and related BU to fulfill authority related requirements, develop business process and realize technical solution together with RD and IT, monitor the implementation

Operational support for digital features OTA to field cars 
1. Dealer training and communication, process adaptation (if needed)
2. Personalized customer communication via Mercedes me app, in collaboration with PM, RD, MKT teams
3. Steer issue resolving, incl. collaboration model setup & process design, ticket resolving, issue escalation, etc
4. Customer compliant settlement in collaboration with CAM and CT

Digital services stability management and steering
1. Collaborate with RD, IT and relevant parties, monitor digital services end-to-end stability from service 
activation, to usage, to purchase, to ensure best experience to customers
2. Daily and weekly review issue resolving quality and efficiency, timely feedback technical teams of frontline 
issues, engage relevant technical teams to solve problems and long-pending tickets, 
3. Create monthly report for performance tracking and management presentation, sync stability performance with QFS team

Team management support

Qualifikationen

Education: 
• Bachelor / Master’s degree in Business Administration preferably with specialization in Management or Retail Operations 

Experience: 
• 7 years above working experience
• Experience on premium brand/product operation is preferred
• IT or automobile industry experience is preferred

Specific Knowledge: 
• Self-motivated and customer-oriented, and business expertise with logic thinking and creative mind-set
• Experience and business requirement gathering and interpretation skills
• Understanding of wholesale & retail processes in Automotive industry preferred
• Excellent communication skills to liaise with various parties effectively and appropriately, able to work with cross-functional and cross-cultural teams
• Ability to work autonomously, while also being able to communicate effectively and contribute as part of a team

BenefitsMit­arbeiter EventsFlexible Arbeits­zeit möglichHybrides Arbeiten möglichGesund­heits­maß­nahmenMobilitäts­angeboteMit­arbeiter­rabatte möglichBarriere­frei­heitGute An­bindung

Wir benötigen Ihre Zustimmung, um den YouTube Video-Service zu laden

Wir verwenden einen Service eines Drittanbieters, um Videoinhalte einzubetten. Dieser Service kann Daten zu Ihren Aktivitäten sammeln. Bitte lesen Sie die Details durch und stimmen Sie der Nutzung des Service zu, um dieses Video anzusehen.

Dieser Inhalt darf aufgrund von Trackern, die Besuchern nicht offengelegt werden, nicht geladen werden. Der Besitzer der Website muss diese mit seinem CMP einrichten, um diesen Inhalt zur Liste der verwendeten Technologien hinzuzufügen.

powered by

  • Beijing, China World Economic Forum Full time

    DIGITAL SUCCESS SPECIALIST, ASIA The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. Why we are recruiting China has become the fastest...

  • Digitization engineer

    3 weeks ago


    Beijing, China HITACHI ENERGY HIGH VOLTAGE SWITCHGEAR CO., LTD., BEIJING Full time

    Description : Your responsibilities: You will identify the opportunities of digitalization by collecting and analyzing requirements from functions and transform them into digital project base on technology feasibility study and investment vs. benefit analysis. You will regularly review the operation status of digital system and continuous to...


  • Beijing, China Novo Nordisk Full time

       Department: Digital Health HubLocation: Beijing The positionDrive the vision and digital health strategy for patient solutions by supporting Sr. Digital Solution Director to develop and execute an innovative patient solution roadmap, and ultimately improve patient engagement, satisfaction, and outcomes. 30%Lead the digital patient solutions development...


  • Beijing, China Novo Nordisk AS Full time

    Department: Digital Health Hub Location: Beijing The position Drive the vision and digital health strategy for patient solutions by supporting Sr. Digital Solution Director to develop and execute an innovative patient solution roadmap, and ultimately improve patient engagement, satisfaction, and outcomes. 30% Lead the digital patient solutions...


  • Beijing, Beijing, China ABB Full time

    Digital Sales SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...


  • Beijing, Beijing, China ABB Full time

    Digital Sales specialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...


  • Beijing, China DBS Bank Full time

    Business Function Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation. Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle. Job...


  • Beijing, China Pfizer Full time

    Why Patients Need You Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster,...


  • Beijing, China Novo Nordisk AS Full time

    Department: Digital Health Hub Location: Beijing The Position 1) Maintain digital patient solutions and platforms • Ensure that all aspects of the operational use of the platform runs smoothly and effectively, including platform evaluation, content generation, operational KPIs, etc. • Closely collaborate with stakeholders to have full...


  • Beijing, China Novo Nordisk Full time

       Department: Digital Health HubLocation: Beijing The Position1)   Maintain digital patient solutions and platforms•    Ensure that all aspects of the operational use of the platform runs smoothly and effectively, including platform evaluation, content generation, operational KPIs, etc.•     Closely collaborate with stakeholders to have full...


  • Beijing, China Bayer Full time

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...


  • Beijing, China Baker Hughes Full time

    Are you a Senior Sales Manager that is sales motivated to deliver? Do you enjoy contributing to business growth?   About the team A leader in the oilfield services industry. Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safely...


  • Beijing, Beijing, China HSBC China Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Digital...


  • Beijing, Beijing, China Page Executive Full time

    About Our Client Our client is an renowned Private Equity firm in Healthcare & Life Sciences space with outstanding record in turning the business into successful commercial returns. With their well-established industrial resources, the firm has created an attractive innovative investment platform in the life science industry across the globe.The fund...

  • Agiler Projektmanager

    3 weeks ago


    Beijing, China P3 digital services Full time

    Hier bekommst du Verantwortung von Tag Eins. Du hast Lust auf die Mitarbeit in einem Unternehmen mit Startup Strukturen, hochmotivierten Kollegen und etablierten Kunden? Dann bist Du genau die/der Richtige für unser Team. Wir entwickeln Apps – aber eigentlich machen wir viel mehr. Wir befähigen Unternehmen die Zukunft digital zu gestalten. Dafür...


  • Beijing, Beijing, China Amazon Full time

    About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...


  • Beijing, China Microsoft Full time

    Overview We are seeking a dynamic and experienced Business Process Analyst to bolster our Global Benefits team within HR Services and Digital Employee Experiences (HRSDEE). In this role, you will be pivotal in crafting and refining the processes and tools necessary to streamline our global work-time-tracking and benefit operations, ensuring efficiency...


  • Beijing, China World Economic Forum Full time

    Partner Services Specialist (Account Manager), Regional Partner Services The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. Why we are...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site...


  • Beijing, Beijing, China Deloitte BPS Full time

    About the BusinessBusiness Process Solutions (BPS) and Tax practices help businesses manage their accounting, tax, payroll, and technology processes by leveraging experienced professionals who provide advice and practical support through a mix of outsourcing, contract personnel, cosourcing, and project related services. Core services include: financial...