Customer Quality Engineer

3 weeks ago

Shenyang, China Faurecia Full time

Job Description

Overall responsibilities and duties 总体工作职责和目的 :

负责通过推动内部持续改进，与客户的良好沟通和快速反馈来达到客户满意度。

Responsible for developing the customer satisfaction by promoting internal continue improving, smooth communication with customer and quick response. _ _ _ _ _ _ _ _ _ _

The main missions of the role are角色主要职责和任务:

_管理客户端的现场服务活动以确保：客户端发生的质量问题得到及时的处理；客户端的质量问题被及时准确的传递到工厂内部；缺陷件处理符合流程要求；返修工时和直行率得到有效的控制。推动、跟踪和验证客户端的质量问题（包括0公里和售后件）的立即围堵和解决。确保问题的围堵，分析，措施制定和执行符合集团/客户的要求。并按照客户的要求提交报告。管理定期对客户端质量问题进行收集、汇总和分析，指出当前客户端质量控制重点，并形成报告。管理内外部工程变更零件在客户端的验证。向客户提交偏差放行申请文件。管理并维护客户端KPI，提交相关报告，维护内外部相关网站数据。了解客户现场的环境和状态，管理对于影响产品质量的潜在风险的识别，并与客户沟通接收、评估和管理来源于客户端的质量相关文件。参与发货包装方式的评估，识别并提出潜在风险。持续改进公司的业绩及结果；全面推行FES在本部门的开展与实施。售后问题的牵头解决与沟通按时提交集团的定期报告 Manage the customer service activity to ensure the quality issue in customer side can be disposed in time; the information of customer quality issue can be accurately transferred to plant in time; rework time and direct runner can be effectively controlled. Drive, follow up and verify the containment action and issue solving of customer quality issue (incl. 0 km issue and warranty issue), to ensure the issue containment, analysis, measure and implementation conforms to the requirements of our group/customer. And provide report according to the customer requirement. Manage regularly collect, summarize and analysis the customer quality issues, point out the current quality control key point on customer side, and create report. Mange the verification on customer side of internal and external engineering changing parts. Provide deviation application to customer. Manage and maintain the customer KPI, provide relative report and maintain the data on relative internal and external website. Understand the on-site environment and status of customer, manage the recognition of the risks which can affect the product quality, and communicate with customer. Receive, evaluate and manage the quality relative documents from customer side. Participate in the evaluation of delivery packaging, recognize and point out the potential risks. Continue Improving the site performance Quality and result Fully push the development and implementation of FES in the department. Warranty parts topic lead and communication Division monthly report submit on time Abide by Employee Handbook, CoE, CoM of Faurecia and Form of Declaration of Interests Be Familiar with Employee Handbook, CoE, CoM and Form of Declaration of Interests and work following the rules 遵守公司《员工手册》、《道德规范》、《管理规范》和《利益（冲突）声明表格》中的规定熟知《员工手册》、《道德规范》、《管理规范》和《利益（冲突）声明表格》中规定的相关内容。在任职期间，遵守各项条款规定并遵照执行遵守公司各项HSE规定，遵守作业指导书要求，服从管理人员的管理，未经授权和培训禁止操作相应机器；参加公司组织的各项培训，认真学习，确认理解并遵守；按照要求佩戴PPE劳保用品，爱护并维护；按照要求进行每班开班前安全装置首件检查，经班长签字确认才能开班生产，遇到有安全问题的机器，立即停止并汇报上级；清楚应急围堵小车的使用方法，及时围堵现场的不安全状态并且报告；遇到火灾，地震等紧急情况，及时撤离到公司制定的安全集合点；有权拒绝违章指挥，对其他不安全作业和行为及时制止，并报告；发生事故或者Nearmiss及时报告上级，配合事故调查。

Qualifications 任职要求

The ideal candidate will have/be理想候选人需要具备的:

Minimum education level最低教育水平要求: __大专及以上_ College degree or above.

Experience经验 :

5年以上汽车制造行业质量管理工作经验；客户质量管理经验尤佳。_ _ _ _ _ _ _ _ _ 5years above automobile industry work experience; 2 years above in customer quality management work experience. Skills and competencies技术和能力: 熟悉了解质量5大工具内容和应用熟悉项目质量标准，工具和方法较强的达到客户满意度的能力英语良好，能满足工作要求良好的沟通能力和人际关系能力 Familiar with Quality 5 tools and applications Good knowledge of Quality Program standards, tools and methods Strong Customer satisfaction orientation Good English skill to meet the job requirement. Above average communication skills and interpersonal skills

LCM领导力：

结果导向：即使在艰难的环境下，也能始终如一地取得结果以客户为中心：建立牢固的客户关系，提供以客户为中心的解决方案管理复杂局面：理解复杂、大量、有时相互矛盾的信息，以有效地解决问题