Welcome Desk Coach
3 weeks ago
POSITION SUMMARY
Assist staff with expediting problem payments problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested.-
Service Desk Analyst
2 weeks ago
Guangzhou, China Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Sales Front Desk Supervisor
2 weeks ago
Guangzhou, China Marriott Vacations Worldwide Full timeDescripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Our Marriott...
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Supervisor-Front Desk
5 days ago
Guangzhou, China Marriott Full timeJob Number 24082719 Job Category Rooms & Guest Services Operations Location W Guangzhou, 26 Xian Cun Road, Guangzhou, Guangdong, China Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow...
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Supervisor-Front Desk
5 days ago
Guangzhou, Guangdong, China Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Guangzhou, 26 Xian Cun Road, Guangzhou, Guangdong, ChinaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with...
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Supervisor-Housekeeping
2 weeks ago
Guangzhou, China Marriott Hotels Resorts Full timePOSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate...
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Director, Front Office
3 weeks ago
Guangzhou, China Sheraton Hotels & Resorts Full timeJOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...
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Assistant Bar Manager
3 weeks ago
Guangzhou, China W Hotels Full timePOSITION SUMMARY Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs....
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Assistant Reservations Manager
2 weeks ago
Guangzhou, China Sheraton Hotels & Resorts Full timePOSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room...
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Supervisor-Engineering
2 weeks ago
Guangzhou, China Marriott Hotels Resorts Full timePOSITION SUMMARY Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or...
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FIT Supervisor 有型健体中心主管
2 weeks ago
Guangzhou, China W Hotels Full timePOSITION SUMMARYAssess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Provide advice to individuals on the correct method of exercising with fitness equipment. Provide information, register, and schedule guests for recreation activities. Call Maintenance or an outside...
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Licensed First Time Buyer Sales Executive Vegas
2 weeks ago
Guangzhou, China Marriott Vacations Worldwide Full timeDescripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY ...