![Marriott International](https://media.trabajo.org/img/noimg.jpg)
Supervisor-Guest Service
1 month ago
Job Category Rooms & Guest Services Operations
Location Zhuhai Marriott Hotel, Building 9 No. 177 Jingshan Road, Zhuhai, Guangdong, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Supervisor-Guest Service
20 hours ago
Zhuhai, China Marriott International Full timeJob Number 24113265Job Category Rooms & Guest Services OperationsLocation Zhuhai Marriott Hotel, Building 9, No 177 Jingshan Road, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...
-
Supervisor-Guest Service
4 weeks ago
Zhuhai, Guangdong, China Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Zhuhai Marriott Hotel, Building 9 No. 177 Jingshan Road, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY- Handle guest check-ins, verifying identity and processing payments- Set up guest accounts accurately...
-
Supervisor-Guest Service
1 month ago
Zhuhai, Guangdong, China Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Zhuhai Marriott Hotel, Building 9 No. 177 Jingshan Road, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY- Handle guest check-ins, verifying identity and processing payments- Set up guest accounts accurately...
-
Supervisor-Housekeeping
2 days ago
Zhuhai, China Marriott International Full timeJob Number 24113300Job Category Housekeeping & LaundryLocation Zhuhai Marriott Hotel, Building 9, No 177 Jingshan Road, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards....
-
预订部主管 Reservation Supervisor
2 weeks ago
Zhuhai, Guangdong, China Marriott International Full timePOSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room...
-
LaBrezza吧台主管 LaBrezza Bar Supervisor
2 weeks ago
Zhuhai, Guangdong, China Marriott International Full timePOSITION SUMMARY- Inspect grooming and attire of staff, and make necessary corrections.- Communicate with guests, colleagues, and departments to ensure guest satisfaction.- Ensure staff collaboration and a cohesive team environment.- Monitor dining areas for guest seating, service quality, safety, and guest well-being.- Manage maintenance work orders and...
-
楼层主管 Floor Supervisor
1 month ago
Zhuhai, China Marriott International Full timePOSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to...
-
管家服务中心主管 Butler Service Desk Butler Supervisor
2 weeks ago
Zhuhai, Guangdong, China Marriott International Full timePOSITION SUMMARY As the original house of luxury, St. Regis continuously redefines modern luxury through exceptional service. At the heart of this endeavor lies the Butler program, a symbol of our rich heritage and the essence of new luxury. The Butler team, serving as the primary face of the program, embodies high-touch, personalized, and original service,...
-
管家服务中心主管 Butler Service Desk Butler Supervisor
1 month ago
Zhuhai, China Marriott International Full timePOSITION SUMMARY As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our...
-
打荷主管 Distributor Supervisor
4 weeks ago
Zhuhai, China Marriott International Full timeJob Number 24093276Job Category Food and Beverage & CulinaryLocation Zhuhai Marriott Hotel Jinwan, 204 Huanbin Lane, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupervise and coordinate activities of cooks and workers. Determine how food should be presented and create...
-
打荷主管 Distributor Supervisor
4 weeks ago
Zhuhai, China Marriott International Full timeJob Number 24093276Job Category Food and Beverage & CulinaryLocation Zhuhai Marriott Hotel Jinwan, 204 Huanbin Lane, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupervise and coordinate activities of cooks and workers. Determine how food should be presented and create...
-
打荷主管 Distributor Supervisor
4 weeks ago
Zhuhai, China Marriott International Full timePOSITION SUMMARY Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food & Beverage service staff of menu specials and out of stock menu items. Prepare...
-
Massage Therapist 理疗师
1 month ago
Zhuhai, China Marriott International Full timePOSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities...
-
Supervisor-Loss Prevention防损部主管
1 month ago
Zhuhai, Guangdong, China Marriott International Full timeJob Number Job Category Loss Prevention & SecurityLocation Zhuhai Dong ao Island Marriott Resort and Spa, No 6 Haiyue Lane, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency...
-
Supervisor-Loss Prevention防损部主管
2 weeks ago
Zhuhai, Guangdong, China Marriott International Full timeJob Number Job Category Loss Prevention & SecurityLocation Zhuhai Dong ao Island Marriott Resort and Spa, No 6 Haiyue Lane, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency...
-
Supervisor-Loss Prevention防损部主管
4 weeks ago
Zhuhai, Guangdong, China Marriott International Full timeJob Number Job Category Loss Prevention & SecurityLocation Zhuhai Dong ao Island Marriott Resort and Spa, No 6 Haiyue Lane, Zhuhai, Guangdong, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency...
-
夜班经理 Night Manager
1 month ago
Zhuhai, China Marriott International Full timeJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and...
-
夜班经理 Night Manager
4 weeks ago
Zhuhai, China Marriott International Full timeJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and...
-
首席礼宾司 Chief Concierge
1 month ago
Zhuhai, China Marriott International Full timePOSITION SUMMARY Respond to guest requests for special arrangements or services (., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the...
-
礼宾领班 Concierge Captain
1 month ago
Zhuhai, China Marriott International Full timePOSITION SUMMARY Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist...