Assistant General Manager II 副总经理

Job Number 24147727
Job Category Rooms & Guest Services Operations
Location Shenzhen Marriott Hotel Golden Bay, No 33 Zonglv Road, Shenzhen, Guangdong, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Functions as a BusinessLeader for the property with a 'hands-on' approach. The position has responsibility for all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. The Assistant General Manager assists the General Manager in leading the development and implementation of property-wide brand strategy initiatives.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Food and Beverage and Rooms Operations

• Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

• Coordinates all Food & Beverage functions and communication.

• Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

Managing Property Operations and Department Budgets

• Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.

• Motivates team to achieve operational excellence; encouraging calculated risk-taking.

• Maintains profit margins without compromising guest or employee satisfaction.

• Maintains the property as a safe and secure facility for guests and employees.

Managing the Guest Experience

• Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.

• Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.

• Incorporates guest satisfaction as a component of staff/operations meetings.

• Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Supporting the Sales and Marketing Strategy

• Assists in developing strategic alliances with local civic leaders, community and business organizations to further increase brand/product awareness

• Advises brand and regional team of growth opportunities.

• Participates in sales calls, local events and site visits with members of the sales team to acquire business.

• Assists the General Manager in researching and analyzing new products, pricing and services of competition.

Managing and Conducting Human Resources Activities

• Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.

• Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.

• Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.

• Coaches by providing specific feedback to improve employee performance.

• Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.

• Assists in coordinating the development and communication of emergency procedures.

• Celebrates successes and publicly recognizes the contributions of employees.

• Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.

• Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.

• Provides support for operational functions as needed to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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