Continental Cooperation Portal Service Owner

2 months ago

Yang Pu Qu, China Continental Full time

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.

This position is responsible for ensuring the availability and continuity of the Continental Cooperation Portal. The Continental Cooperation Portal is a platform used for multi-party software development and Integration. This position is the initial contact point for all users of the portal, internal and external. The incoming issues must be documented and if possible, resolved. If quick resolution is possible then the issue should be forwarded on to the development team for deeper analysis and resolution. This position is responsible for tracking, defining, and fulfilling the KPI’s of the service. This is a 1st and 2nd level support position. User documentation, Knowledge Base Articles and How to’s should be created and maintained. Regular feedback meetings with the development team to identify reoccurring issues or improvement potential. System performance monitoring and feedback on user experience.

Skills required:

1-Understanding and experience of ITIL processes and tools

2-Experience in a support role

3-Generic user management and role concepts

4-Issue tracking tools such as Jira Service Desk, BMC others

5-MS- Windows, Linux, Microsoft office

6-Excellent English written and spoken.

7-Good communication skills, experience in writing documentation for different purposes (ex. Users, admins, etc.),

8-Basic programming skill

Ready to drive with Continental? Take the first step and fill in the online application.

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