前台主管/Front Desk Supervisor
1 month ago
职位陈述
监管由礼宾部员工提供的服务,保证礼宾部的顺利运作。
我的具体职责是什么?
作为礼宾部主管,您将应以最高标准完成以下任务:执行与行李有关的工作程序,在礼宾司不在岗时,代行其职责并确保礼宾部员工在工作中遵守工作程序。 协助礼宾司根据需要调配人力。 根据酒店标准培训所有礼宾部员工、评估表现、推荐晋升、办理员工调动及纪律惩戒。 向礼宾司反馈异常现象,需求要时向前厅经理、前厅副经理和宾客服务经理求助。 确保贵宾及希尔顿荣誉可会会员得到完善招待,其它客人得到机场接送服务。 尽量推荐酒店营业,改进服务,以便增加营业收入,降低成本。 完成公司领导交办的其他工作。 需要了解当地旅游文化,以及城市概况,为客人提供贴心服务。 以上内容属于该员工在试用期内的录用条件。 Requirements
我们寻找什么样的人才?
希尔顿礼宾部主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准:高中毕业或以上学历 至少1年礼宾主管级工作经验 流利的英语 认同希尔顿企业文化 有良好的职业操守 严格遵守国家法律法规,执行企业各种规章制度 原则性强,职业化规范度高,具有良好的团队协作精神,出色的人际交往能力,诚实可靠、品行端正 具有较强的工作责任心和学习能力、良好的团队合作意识 酒店管理专业优先 金钥匙协会成员优先考虑
Source: Hospitality Online
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