Planner 1

The Role

• Job Description
• Focus on enhancing customer satisfaction and boosting revenues
• Engage with customers to confirm and follow up on their requests following the AC standing Call Script
• Coordinate planning activities based on service requests, engineer expertise, and parts delivery status
• Monitor contract and internal order execution progress to ensure timely closure
• Provide feedback to service managers regarding technicians' performance and efficiency
• Collaborate with other departments/teams to address issues and support forward planning as necessary
• Deliver accurate and timely data reports to supervisors, including WIP, ECB, NIS, and more
• Demonstrate proficiency in SAP, CRM, and other relevant systems

What You Can Expect from Us

• A welcoming, family-like work environment
• Abundant opportunities for personal growth and development
• A culture focused on respectful communication, ethical conduct, and integrity
• Potential for your ideas to be implemented and have a significant impact
• Daily exposure to new challenges and continuous learning experiences
• Access to international job openings within the Atlas Copco Group

What We Expect from You

Experience Requirements

• Minimum 2 years of experience in compressor equipment service or a related field
• Prior experience in a service support role within a customer-centric business environment
• Proficiency in team management

Knowledge

• Basic proficiency in spoken and written English
• Strong computer skills, including familiarity with Microsoft applications

Educational Requirements

• College degree or higher in mechanical engineering or a related field

Location
Wuxi