Sales & Service Administrator

2 weeks ago


Shanghai, Shanghai, China ZEISS Group Full time
Main Tasks
  • Create / validate quotation and invoice to internal and external customers
  • Support quotation and purchase order process on tools and spare parts sales through SAP/CRM
  • Coordinate sales and service activity in SAP/CRM, maintain and ensure proper entries of sales, service labor and parts transactions. Closely work with sales and service team.
  • Generate data for monthly/weekly report upon request
  • Using CRM data for statistical analysis to support business.
  • Provide timely support on related service activities and follow up discussions
  • Assist goods and sample return, exchange, or cancellation process by working with logistics
  • Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
  • Coordinate with logistics and finance team follow-up on customer payment/delivery
  • Support back office administration work and other ad-hoc support
  • Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters
  • System testing for all changes updates and follow the global testing plan
RequirementsEducation
  • Bachelor degree in business administration, management, or relevant field
Experience
  • 2 years or more in sales and/or service administration (e.g. SAP/CRM experience)
  • Experience in cross-function collaboration with sales, customer service, logistics, accounting, cross-region peers, and HQ administration.
Other skills
  • Middle or above English communication and writing capability.
  • Fluent in Mandarin
  • IT skills: all Office software, especially Excel
  • Knowledge/skills: Customer Service, Data Management & Reporting
  • Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
  • Good communication skills cross functions and regions
  • Knowledge on SAP/CRM and logistics; semiconductor experience is a plus

Your ZEISS Recruiting Team: Fan Wang (王璠), Qiong Wang (王琼), Wenqi Wang (王文琦), Xiaojun Yang (杨晓君)



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