![ZEISS Group](https://media.trabajo.org/img/noimg.jpg)
Sales & Service Administrator
2 weeks ago
- Create / validate quotation and invoice to internal and external customers
- Support quotation and purchase order process on tools and spare parts sales through SAP/CRM
- Coordinate sales and service activity in SAP/CRM, maintain and ensure proper entries of sales, service labor and parts transactions. Closely work with sales and service team.
- Generate data for monthly/weekly report upon request
- Using CRM data for statistical analysis to support business.
- Provide timely support on related service activities and follow up discussions
- Assist goods and sample return, exchange, or cancellation process by working with logistics
- Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
- Coordinate with logistics and finance team follow-up on customer payment/delivery
- Support back office administration work and other ad-hoc support
- Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters
- System testing for all changes updates and follow the global testing plan
- Bachelor degree in business administration, management, or relevant field
- 2 years or more in sales and/or service administration (e.g. SAP/CRM experience)
- Experience in cross-function collaboration with sales, customer service, logistics, accounting, cross-region peers, and HQ administration.
- Middle or above English communication and writing capability.
- Fluent in Mandarin
- IT skills: all Office software, especially Excel
- Knowledge/skills: Customer Service, Data Management & Reporting
- Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
- Good communication skills cross functions and regions
- Knowledge on SAP/CRM and logistics; semiconductor experience is a plus
Your ZEISS Recruiting Team: Fan Wang (王璠), Qiong Wang (王琼), Wenqi Wang (王文琦), Xiaojun Yang (杨晓君)
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