Mgr/Sr. Mgr, IT openings Compliance and Quality Control, Greater China

2 weeks ago

Shanghai, Shanghai, China Marriott International Full time

JOB SUMMARY

Manages compliance and controls for all new build and pre-opening processes including system installations

CANDIDATE PROFILE

Education, Experience and Skills

Technology related education or Bachelor's degree level or equivalent. 3 years' project management experience. 2 years' in an Associate Supervisory role. 2 years' experience in hotel operation, preferably been in Rooms department head posITion or Systems Manager posITion. 2 years' experience of working wITh people of different cultures and values in the Asia Pacific Continent. Proven negotiation skills. Excellent oral / wrITten communication and presentation skills; English and Mandarin Chinese language skills for add-on. Application product knowledge of OPERA PMS, OPERA Sales and Catering, MARSHA, SGI, SFA/OneSource Interface, Rewards program etc.

Key Stakeholders

Senior Director, IT Design & Openings APAC IT Design Managers APAC IT Openings Managers APAC IT Peer group including Area Directors of IT IT Managers and Cluster Leaders IT PMO, APAC Regional/Area Teams General Managers and their Teams Senior Director IT, Continent Technology, APAC IT Consultants IT Business Partners Continent IT Tech Support & Governance team Compliance and Control peers of other disciplines

CORE WORK ACTIVITIES

Managing Projects and PriorITies

Responsible for service delivery compliance checks, training and audIT at new build/conversion and acquisITion hotels. Responsible for remote checking the key ITems of system configuration before opening, ensure the activation/testing are done properly. Accountable for spot-check on-sITe hotel opening processes for final sign-off of application and system installation, more detailed governance and alleviate completely all post opening related issues for PMS,Marsha, Finance and related interface etc Responsible for governance of training delivery qualITy for PMS, S&C and other related system. Accountable for attend the HALO and Luxury Project's countdown on request, perform as a key IT leader through the process. Accountable for on-demand HALO and Luxury projects' property application installations and refresh training, including but not limITed to OPERA PMS wITh MARSHA 2Way, SGI 2Way, GXP 2Way and OPERA Sales & Catering wITh SFA/OneSource Interface and Systems review. Responsible for making sure business partners completion qualITy control reports are available and reviewed on a timely basis, ensure the crITique is fair and thorough. Responsible for recertification of vetted and approved IT consultants, Business Partners' installers. Responsible for governance of ATZ process and reporting out of ATZ wITh IT Opening team. Accountable for conducting project kick-off call meeting remotely for pre-opening hotels. Accountable for governance and follow ups of the Compliance & Quality Controls documents submission timeline and qualITy from the field. Accountable for maintaining the on-line tool effectively for pre-opening IT openings database. Responsible for reporting key opening ITems such as UAT planning/scheduling, GPNS certification, and all in scope systems installed etc. Accountable for process compliance related to pre-opening implementation. Accountable for maintaining handover, compliance and process related documents to IT pre-opening field teams and champions. Assessing and reporting on business partner qualITy on-property. Responsible for developing and maintaining pre-opening pool of talent wITh IT Openings team. Responsible for conduct key induction company shell and enhancement training for the 3rd party company ensuring they are current wITh Marriott requirements. Responsible for maintaining application documentation that Corporate requires for each continent. Responsible for maintaining a strong relationship wITh Marriott International IT groups, Continent operational groups to ensure the Business Application Standards suITable for an Asia Pacific deployment and can be implemented on projects. Responsible for review and maintain documentation for issue to business partners for use at properties.

Managing Key Stakeholder Expectation

Responsible to for providing feedback to continent IT leadership about qualITy of consultants or business partner's services. Responsible for providing feedback to continent IT leadership about process improvement. Accountable for generating performance rating for IT consultants & systems integrators Responsible for managing relationships and expectations wITh IT Regional Directors, IT Area Directors and IT Cluster leaders for pre-opening resource planning.

Key Reports Out

Responsible for opening Compliance & Quality Controls reports and templates Responsible for handover checklist submissions to Opening managers. Responsible for compliance and controls executive report, ATZ reports. Responsible for monthly flash report to executives. Responsible for monthly field opening issues summary to Senior Director, IT Design & Openings Responsible for maintaining and reporting of Countdown checklist execution

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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