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Assistant Manager

3 months ago


Qingdao, Shandong, China Hyatt Corporation Full time

Assistant Manager - The Chinese Restaurant - Hyatt Regency Hong Kong, Tsim Sha Tsui

Hyatt Regency Hyatt Regency Hong Kong, Tsim Sha Tsui CN Hong KongBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: HON005915Local

Summary

Reminiscent of a 1920 Chinese tea house, The Chinese Restaurant offers delicious dim sum and authentic Cantonese delights, including many must-try dishes for guests in town for the first time.

What you will do:

Assist the Restaurant Manager to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. Ensure that all associates deliver the brand promise and provide exceptional guest service at all times. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Assist to monitor service and food and beverage standards in the Restaurant to take corrective actions where necessary.

Qualifications

What you should have:

Holds a diploma/degree in Hospitality Management specialising in Food and Beverage Management. Excellent customer service and Interpersonal Skills. Well developed Computer Skills particularly in the use of MS Office and email. Good trainer, able to facilitate at all levels. Comprehensive knowledge of business needs and productivity requirements. Minimum 2 years work experience as Assistant Manager in a hotel or large restaurant with good standards. Preferable prerequisite knowledge of the Travel/Hotel industry.