Support Specialist, IOS

JD - (Senior) Support Specialist

Job Summary

To build the training and education infrastructure in the region and supporting the delivery of pre-sales support including product demo and sales training, and aftersales service including CAD/CAM FAQs and 1st level trouble shooting

To ensure that needs in local training and education programs are fulfilled (quality and effectiveness of courses, implementation of planned courses, resource planning, know-how).

To build up the KOLs and speaker pool and develop professional relationship to enhance the add value and value proposition of Straumann Customer Connected Solutions.

Key Responsibilities

Support CCS sales to meet Annual sales targetAdapt sales training and demonstration materials, and implement Internal Training and Customer Education program according to Straumann business needsTechnical main contact person for pre-sales and aftersales service1st service and convey information to 2nd level teamBuild up KOL and speaker development programs

Skills and Competencies

Education / Professional Experience

Dental related degree/diplomaFamiliar with CAD/CAM workflow of digital dentistry solutionFamiliar with digital dentistry KOLsHaving more than 3 years experience in clinics or labs is a plusHaving experience to organize seminar, training or similar event is a plus

Personal Competencies

Good English and MandarinExcellent interpersonal and presentation skillsWell-organized and structured personComfortable to interact with different customer segments (KOLs, Dental Practitioners, Dental Technicians, Sales people)Strong result orientation and business senseAbility to build strong relationships to different customer segments through effective communication and listening skills

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