Senior Ops Specialist

3 weeks ago

Chengdu, Sichuan, China Amazon Full time


CN PSS (Premium Selling partner Support) is under Selling Partner Experience (SPX) function of Selling Partner Support (SPS) organization, launched in May 2017, serves Premium SPs, provides comprehensive, all-around issue resolution on complex contacts, also as pioneer on value-added proactive support with account-level approach, also contribute to SPS mission of "strive to make Amazon the best place for Selling Partners".

This role will be responsible for supporting CN PSS team on operation excellence, translate premium SP's problem statements into analysis requirements; define analytical approach, review and vet analytical approach with PSS operation and program managers; solve ambiguous analyses with less well-defined inputs and outputs, identify root causes; derive recommendations from analysis that significantly impact PSS team, create new processes, or change existing processes.

Key job responsibilities

  • Define analytical approach and dashboard by seller contact issue type, trending, behavior, provide feedback and inputs to PSS program and operation teams for process and SPX improvement.
  • Create and develop new PSS dashboards from business analysis side by using efficient tools to meet operation needs, meanwhile drive process efficiency and optimization. Maintain existing dashboards to support data analysis requirement.
  • Create new reporting & automation opportunities based on operation needs to simplify daily work.
  • Effectively communicate with stakeholders to ensure high quality and timely completion of work requests.
  • Demonstrate effective, clear and professional written communication with internal and external stakeholders.
  • Actively seek solutions and communicate data trending to leadership, and suggest innovative solutions focusing on improving seller experience.
  • Provide a high degree of flexibility both in terms of personal outlook/attitude and workload/tasks.
  • Analyze and solve business problems with understanding root causes and driving forward-looking opportunities.
  • Support cross-team processes and procedures.
We are open to hiring candidates to work out of one of the following locations:

Beijing, 11, CHN | Chengdu, 51, CHN

BASIC QUALIFICATIONS

  • 5+ years of finance, business management and sales operations experience
  • Proven analytical and quantitative skills and ability to use data and metrics to support assumptions and complete root cause analyses.
  • Proven skill in data analysis tools such as SQL/Pathyon etc.
  • Demonstrates effective, clear English communication in both writing and speaking.
  • Proven track record of taking ownership and delivering results while liaising with stakeholder teams.
  • Proven record of working in a fastpaced environment, dealing with ambiguity and has ability to juggle multiple tasks.
  • Demonstrated time management and multitasking skills, selfdiscipline, ownership and a bias for action.
PREFERRED QUALIFICATIONS

  • A thorough understanding of Six Sigma, Kaizen, Lean Manufacturing, PMP or similar.

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