CN ASCS Data Analyst

Found in: Talent CN S2 - 2 weeks ago

Chengdu, China ICP - Chengdu Branch II - F55 Full time
Every Amazon employee is focused on improving the customer experience for our millions of customers. This Data Analyst role will work closely with the QA and operations teams to provide data and analytical support for customer service improvement opportunity identification, and will provide support to ensure Quality Analysts to do the contact mining to the contacts of the targeted CSAs and support QA Specialists to provide a site level view of performance metrics.

Key Responsibilities:
- Provide support to ensure Quality Analysts to do the contact mining to the contacts of the targeted CSAs
- Support QA Specialists to provide a site level view of performance metrics.
- Carry-out data request from OM related to operational metrics and corresponding performance.
- Carry-out data request and analysis related to Quality improvement, ACES, Training and other CS teams' initiatives
- Provide ad hoc data deep dives for MBRs, QBRs, OPx and R&O to support leadership reviews
- Dive deep on data for critical business issues, like new product/system features releases, system issues or customer experience issues
- Raise improvement idea to Dashboard and Product teams, to improve current sources of data

Individual
- Goal driven and able to not only dive deep, but also to step back and look at the bigger picture
- Able to listen to and persuade others based on sound logic
- Demonstrated ability to meet deadlines while managing multiple projects and prioritize work
- Results orientated with a bias for action, taking responsibility and owning delivery
- Excellent written and oral communication skills including an ability to communicate with senior managers in the organization
- Motivated to work on own initiative

Key job responsibilities
- Provide support to ensure Quality Analysts to do the contact mining to the contacts of the targeted CSAs
- Support QA Specialists to provide a site level view of performance metrics.
- Carry-out data request from OM related to operational metrics and corresponding performance.
- Carry-out data request and analysis related to Quality improvement, ACES, Training and other CS teams' initiatives
- Provide ad hoc data deep dives for MBRs, QBRs, OPx and R&O to support leadership reviews
- Dive deep on data for critical business issues, like new product/system features releases, system issues or customer experience issues
- Raise improvement idea to Dashboard and Product teams, to improve current sources of data

We are open to hiring candidates to work out of one of the following locations:

Chengdu, 51, CHN

BASIC QUALIFICATIONS

- 2+ years of quality or customer-facing role experience
- Experience in creating interactive, user-friendly and compelling dashboards and reports using visualization tools like QuickSight, Tableau, Power BI etc.
- Experience in Data Analysis (SQL, PowerBI, detecting tendencies, areas of opportunity, solution proposal, costs).
- Experience in MS Excel (Macros, Pivot Tables, Advanced Formulas).
- Expertise in SQL, Tableau and Python
- MS Office experience required, including experience with Excel (v-lookups, pivot tables, etc.)
- Demonstrated experience pulling and analyzing data to aid in root cause identification and drive process improvement initiatives across the network.

PREFERRED QUALIFICATIONS

- Bachelors Degree
- 2+ years as a business or data analyst
- Building Excel-based or PDF-based reports via data tables
- Knowledge of AWS systems, configurations

  • Senior Business Analyst

    Found in: Talent CN S2 - 6 days ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    Amazon China (z.cn) is the China operation of Amazon, the world's leading e-commerce company. With Amazon's mission of “striving to be the most customer-centric company on earth”, Amazon China provides its customers with “low price, broad selection and convenience”, while promising “low-price, genuine products”. Amazon China is determined to...

  • Senior Data Engineer

    Found in: Talent CN S2 - 2 weeks ago

    Chengdu, China Razer Full time

    Job Responsibilities :Razer Gold aims to become the world’s leading payment service provider for games and digital content. As our business grows to meet the needs of gamers globally, we are looking for an experienced data engineer to join our team and fulfil the needs of our gamer customer base.As Senior Data Engineer in Razer Gold, you will be a part of...

  • Technical Analyst

    Found in: Talent CN S2 - 2 weeks ago

    Chengdu, China Company 185 - Manulife Information & Technologies Services (Chengdu) Co. Ltd. Full time

    Description Job posting title Technical Analyst – Asia Data Office Job profile Technical Analyst Job description summary Responsibilities At Manulife, data is a critical strategic focus. Delivering the right solutions to ensure all levels of the organization are making data-driven decisions is key to Manulife’s success. Business...

  • Senior Manager, Software Engineering

    Found in: Talent CN S2 - 2 weeks ago

    Chengdu, China Razer Full time

    Job Responsibilities/ 工作职责 :Team Building and Leadership:Recruit, hire, and develop a team of highly skilled software engineers.Foster a culture of innovation, collaboration, and continuous improvement.Provide mentorship, guidance, and performance feedback to team members.Strategic Planning Execute a strategic roadmap for software development...

  • Senior Ops Specialist

    Found in: beBee S CN - 3 weeks ago

    Chengdu, China Amazon Full time

    DESCRIPTIONCN PSS (Premium Selling partner Support) is under Selling Partner Experience (SPX) function of Selling Partner Support (SPS) organization, launched in May 2017, serves Premium SPs, provides comprehensive, all-around issue resolution on complex contacts, also as pioneer on value-added proactive support with account-level approach, also contribute...

  • Senior Ops Specialist

    Found in: beBee S CN - 3 weeks ago

    Chengdu, China Amazon Full time

    DESCRIPTIONCN PSS (Premium Selling partner Support) is under Selling Partner Experience (SPX) function of Selling Partner Support (SPS) organization, launched in May 2017, serves Premium SPs, provides comprehensive, all-around issue resolution on complex contacts, also as pioneer on value-added proactive support with account-level approach, also contribute...

  • PSS Team Manager

    Found in: Talent CN S2 - 2 weeks ago

    Chengdu, China Amazon Joyo Co., Ltd. Full time

    Selling Partner Support (SPS) is the organization within Amazon Merchant business unit that provides world-class support to millions of Amazon Selling Partners (SPs) in 20 different platforms. SPs are our customers and we help eliminate problems associated with selling their products on Amazon. SPS acts as the primary interface between Amazon and SPs, will...

  • District Sales Manager-West-Chengdu

    Found in: beBee jobs CN - 2 weeks ago

    Chengdu, Sichuan, China Straumann Full time

    Role Title: District Sales Manager Job Family: Sales Reports to: RSM Direct Reports: Territory Sales Manager, Sr. Sales Consultant, Sales Consultant Main Purpose of the Role Manage the performance of the sales function for a region in line with the Divisional strategy and operating plan in order to maximize sales and expand market share. Key Responsibilities...

  • District Sales Manager-West-Chengdu

    Found in: beBee S CN - 2 weeks ago

    Chengdu, China Straumann Full time

    Role Title:                      District Sales Manager            Job Family:               Sales                                              Reports to:                   RSM           Direct Reports:       Territory Sales Manager, Sr. Sales Consultant,...

  • Selling Partner Support Associate

    Found in: Talent CN S2 - 3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Seller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team...

  • Sustainability Specialist

    Found in: Talent CN S2 - 2 weeks ago

    Chengdu, China Monolithic Power Systems Full time

    RESPONSIBILITIES: Co-work with ESG analyst to deliver sustainability related work for China facilities and operations, identify and deploy projects to deliver emissions reductions (GHG, water, waste and...

  • Selling Partner Support Associate

    Found in: beBee jobs CN - 2 weeks ago

    Chengdu - Virtual, China Amazon Full time

    Seller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary...