Selling Partner Support Associate
4 weeks ago
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Global Seller Support Associate
LOCATION: Virtual Location (Chengdu, CN)
LANGUAGE REQUIREMENTS (Chinese/English)
SHIFT REQUIREMENTS (Per Business requirement)
Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
About the team
The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - 51
BASIC QUALIFICATIONS
- Education: 3rd level qualification preferred- Language: Chinese/English
- 6 + months experience within a customer service /contact centre environment would be an advantage
- Demonstrated desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
- Business acumen in areas of e-commerce and retail is advantageous
- Process improvement awareness and experience
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
PREFERRED QUALIFICATIONS
- High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.-
Selling Partner Support Associate
3 weeks ago
Chengdu, China Amazon Full timeDESCRIPTIONSeller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller...
-
Selling Partner Support Associate
1 week ago
Chengdu, Sichuan, China Amazon Full timeSeller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary...
-
Selling Partner Support Team Manager
3 weeks ago
Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeThe role of a Seller Support Manager is to create high performing teams that will deliver operational excellence to our Sellers. The role will be required to effectively manage large-scale teams within a complex Business environment. As a Manager of people mangers the role will provide behavioral coaching, guidance, and mentorship to Supervisors; driving...
-
PSS Team Manager
3 weeks ago
Chengdu, China Amazon Joyo Co., Ltd. Full timeSelling Partner Support (SPS) is the organization within Amazon Merchant business unit that provides world-class support to millions of Amazon Selling Partners (SPs) in 20 different platforms. SPs are our customers and we help eliminate problems associated with selling their products on Amazon. SPS acts as the primary interface between Amazon and SPs, will...
-
Senior Business Analyst
2 weeks ago
Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full timeAmazon China (z.cn) is the China operation of Amazon, the world's leading e-commerce company. With Amazon's mission of “striving to be the most customer-centric company on earth”, Amazon China provides its customers with “low price, broad selection and convenience”, while promising “low-price, genuine products”. Amazon China is determined to...
-
PSAS TME Supervisor
4 weeks ago
Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeThe TME Supervisor is accountable for creating a high-performance culture that motivates Training Matter Experts to demonstrate levels of ownership, accountability and coaching skills, in order to transmit to New Learners seller advocacy that enable the vision of a remarkable Selling Partners’ experience. As a front-line manager of 12-15 TMEs, the TME...
-
Team Supervisor
3 weeks ago
Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeSeller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team...
-
Team Supervisor
2 weeks ago
Chengdu, Sichuan, China Amazon Full timeSeller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary...
-
Chengdu Shi, China Grifols Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Senior Sales Engineer
3 weeks ago
Chengdu, China Flowserve Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than...
-
Job Posting Title Account Manager
3 weeks ago
Chengdu, Sichuan, China Danaher Full timeBe part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...
-
Associate, Accounting
4 weeks ago
Chengdu, Sichuan, China TMF Group Full timeMESSAGE We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website ABOUT TMF GROUP TMF Group is a leading provider of critical...
-
B2B Sales Advisor
3 weeks ago
Chengdu, China ExxonMobil Corporation Full timeWhat you will do Implement local sales plan to meet annual P&B and marketing plan objectives Provide support and coaching to Distributors to provide a consistent Mobil brand experience at different consumer touch points, execute defined marketing programs Apply selling skills and consistently execute the Sales Pipeline process including regular...
-
Sales Rep
3 weeks ago
Chengdu, China Caterpillar Full timeJob Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...
-
Associate, Accounting
3 weeks ago
Chengdu, China TMF Group Full timeMESSAGE We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website ABOUT TMF GROUP TMF Group is a leading provider of critical...
-
Account Executive
3 weeks ago
Chengdu, China Roche Full timeThe Position You will be responsible for: Sales, assisting on Applications Support and marketing team for product promotion Actively promoting and selling Roche raw materials and services offered by the company to the customers (end users) as well as to solve application / product problems promptly and completely and assisting Business Area to...
-
Brokerage Account Manager, HSBC Broker
3 weeks ago
Chengdu, China HSBC Full timeThis is a key business development role focused on building relationships with the corporate clients of Commercial Markets and Banking and Global Banking & Markets (CMB/GBM) as well as select third party intermediaries, with the objective of offering INSH’s insurance products and services to the corporate clients and their employees. We are currently...
-
Manager-Sales 销售经理
2 weeks ago
Chengdu, Sichuan, China Marriott International Full timeJob Number Job Category Sales & MarketingLocation Four Points by Sheraton Chengdu Pujiang Resort, No. 88 Shuncheng Road, Chengdu, Sichuan, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to...
-
Product Specialist
3 weeks ago
Chengdu, China Molex Full timeYour Job Works with the Product Manager to develop and implement the strategic direction for an assigned product family in support of Divisional goals. Acts as a focal point for market knowledge, profitability, forecasts, and planning. What You Will Do Supports the product manager by developing and implementing strategic product and annual...
-
Employee Relations Specialist
2 weeks ago
Chengdu, China Company 185 - Manulife Information & Technologies Services (Chengdu) Co. Ltd. Full timeDescription Responsibility Weight Strictly implement Global and local processed on all involuntary terminations (redundancy, misconduct, non-performance, mutual separations) 15% Diligent and thorough investigation for employee related matters and provide case outcome recommendation for resolution 15% Review, create and implement local standards,...