Ambassador

3 weeks ago

Guangzhou, Guangdong, China Abbott Laboratories Full time
Role Description
  • Identify customer training requirements and deliver customer training
  • Coach customers and share knowledge (education)
  • Identify and resolve customer pain points (troubleshooting)
  • Replenish and control customer inventory
  • Build image and brand in eyes of customer
  • "Sell" or reinforce Abbott's total solution value offering
  • Collect and transmit VOC (Voice of Customer)
  • Contact distributor for certain business opportunity
  • Manage VPT process for new instrument opportunity (Value Expansion).
  • Renewals of most of the assigned accounts (adhering to standard renewals procedures)
  • Menu expansion (utilization of existing products; new product launches)
  • Service sales
  • Product promotion
  • Forecast and Order management
  • Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
  • Spare parts management
  • New assay applications

Requirement

  • Bachelor's degree or equivalent relevant experience required.
  • Bachelor's degree in Clinical Laboratory/Bio Medical / Engineering /Medical or Commercial is preferred.
  • Practical interfacing with customers
  • Strong people management and communication skills
  • Trouble shooting/problem solving skills
  • Computer skills (word, excel, power point, internet savvy)
  • Shows ability to prioritize without help
  • Negotiation skills
  • Strong sales skills
  • Strong work ethic
  • Service-minded
  • Customer orientation
  • Basic application know-how

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