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Order Handling Specialist

4 months ago

Shanghai, Shanghai, China ABB Full time
Order Handling SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As an Order Handling Specialist for Electrification Business Area in Shanghai, China, you will be responsible for providing customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.

Your responsibilities
  • Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process
  • Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
  • Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS)
  • Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
  • Acting as the first port of call for customers' queries and orders and ensures the resolution of customer issues
  • Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
  • Supporting the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
  • Implementing and maintaining customer support processes
  • Sharing functional best practices and lessons learned across the organization
Your background
  • Bachelor's degree or above and at least 3 years' experience in customer service
  • Responsible, self-motivated, good communication skills and teamwork spirit
  • Proficient in both oral and written English
  • Proficient in Microsoft Office software and ERP
Benefits
  • Life insurance
  • Disability insurance
  • Accident insurance
  • Sick pay
  • Meal allowance
More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.

Work model: hybrid #LI-hybrid