Cloud Solutions Architect

4 weeks ago

Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time
{"title": "Technical Account Manager - AWS Enterprise Support", "content": "Unlock the Power of AWS

As a Technical Account Manager in AWS Enterprise Support, you will play a critical role in helping customers maximize the value and benefits of AWS services and Generative AI solutions.

Key Responsibilities
  • Act as a single point of contact for Enterprise Support customers
  • Make recommendations on how new AWS offerings fit into the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer-requested meetings (onsite or via phone)
  • Have access to and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Be available in non-business hours to handle urgent issues
Requirements
  • 5+ years of experience in design/implementation/operations/consulting with distributed applications
  • 5+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
Preferred Qualifications
  • Experience as a technical lead, internally or externally in a customer-facing role
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • Master's Degree or PhD in Engineering or a related STEM field
  • Proven experience working with large enterprise customers
  • Background in a 24x7 operational services or support environment
  • Track record in influencing management in technical, operational, and strategic decisions
  • Hands-on experience with AWS services and/or other cloud offerings

We are open to hiring candidates to work out of one of the following locations:

  • Beijing, 11, CHN
", "location": "Beijing, 11, CHN"}

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