Senior Quality Assurance Manager

1 week ago


Dongguan, Guangdong, China The Langham, Shenzhen Full time
About The Langham, Shenzhen

We are seeking a highly skilled Senior Quality Assurance Manager to join our team at The Langham, Shenzhen. As a key member of our hotel's management team, you will play a vital role in promoting a culture of excellence and developing Total Quality Management systems.

Job Description

The successful candidate will be responsible for:

  • Promoting a Culture of Quality and Excellence: Foster a work environment that emphasizes quality and excellence in all aspects of our hotel's operations.
  • Developing Total Quality Management Systems: Design and implement effective Total Quality Management systems, including Vision, Mission, and Value statements, Celebrate Success Index, internal communication structures, strategic and improvement teams, Guest Satisfaction Index surveys, and other relevant systems.
  • Coordinating Strategic and Improvement Teams: Lead and facilitate internal strategic and improvement teams to drive quality initiatives and achieve outstanding results.
  • Knowledge Transfer and Training: Share knowledge on quality management principles and best practices with colleagues and ensure they receive regular training on quality management and Langham Logic principles.
  • Guest Satisfaction Index Surveys and Feedback: Implement and manage Guest Satisfaction Index surveys and guest feedback systems to measure quality and drive continuous improvement.
  • Mystery Shoppers Program: Coordinate hotel mystery shoppers programs to ensure quality standards are met.


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