Senior Quality Assurance Specialist
2 months ago
Responsibilities:
- Receive and investigate customer complaints, identifying root causes and implementing corrective actions.
- Develop and implement quality management tools and processes to drive continuous improvement.
- Collaborate with cross-functional teams to resolve quality issues and improve product quality.
- Conduct statistical analysis and reporting to identify trends and areas for improvement.
- Develop and maintain quality standards and procedures to ensure compliance with customer requirements.
- Provide training and coaching to team members on quality-related topics.
Requirements:
- Bachelor's degree in a related field, such as electronics, mechanical engineering, or materials science.
- Minimum 7 years of experience in quality management and customer complaint handling in the electronics industry.
- Strong understanding of quality management principles, including ISO 9001.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
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