SAP Enterprise Cloud Services Customer Engagement Manager

2 weeks ago


Shanghai, Shanghai, China SAP Full time

Customer Engagement Manager Role

We are seeking a highly skilled Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a Customer Engagement Manager, you will be responsible for delivering contractual agreements and services to SAP Cloud Customers, focusing on SAP S/4HANA, private cloud edition deliverables.

Key Responsibilities

  • Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiate digital service kick off for customers
  • Ensure periodic service reviews to track the service quality across a range of customers
  • Contribute to onboarding/transitioning customers to ECS
  • Orchestrate the overall service/project delivery according to planned scope, budget, and milestones
  • Support in de-escalations of critical customer situations
  • Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Execute technical feasibility studies / solution reviews (if applicable)
  • Contribute to customer release and maintenance activities
  • Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Execute and support problem management and continuous improvement
  • Support customer satisfaction surveys
  • Reviews SLA service credit cases
  • Support commercial change requests
  • Contribute to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Support in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

Requirements

  • Engineering graduate with minimum 3+ years of work experience as SAP technical consultant with customer facing role (consulting, IT support, IT services etc.)
  • Must have exposure to SAP Basis ,SAP S/4 HANA , Azure/ AWS ( in context of SAP Green Field and Brown Field Customers)
  • Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
  • Individual in this role is expected to deliver 'Effective customer communication' using digital mediums to achieve high customer satisfaction.Strong knowledge of IT Service Management, SAP Basis and SAP Application
  • Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
  • Good understanding of ECSs operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
  • Understanding of escalation handling and procedures
  • Experience in working with cross-cultural and cross-functional teams or individuals
  • Proficiency in English (Written and verbal), Korean language is plus
  • Full-time Graduation or Master's university with good academic background.


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our SAP Cloud customers.Key ResponsibilitiesSupport sales to delivery handover and...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the successful implementation of SAP S/4HANA private cloud solutions.Key ResponsibilitiesSupport sales to delivery...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer engagement.Key ResponsibilitiesDevelop and execute...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the successful onboarding and ongoing support of our cloud customers.Key ResponsibilitiesOversee the...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a Customer Engagement Manager, you will be responsible for delivering exceptional customer experiences and ensuring the successful onboarding and delivery of our cloud services to our customers.Key...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled Cloud Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the successful deployment of our cloud services.Key ResponsibilitiesSupport sales to delivery handover and...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the successful implementation of our cloud-based solutions.Key ResponsibilitiesOversee the customer...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services organization, responsible for delivering exceptional customer experiences across the globe. This role oversees the entire customer lifecycle, from contract signing to renewal, ensuring seamless service delivery and high customer satisfaction.Key...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless engagement throughout the customer lifecycle.Key ResponsibilitiesSupport sales to delivery handover...

  • Basis Consultant

    2 days ago


    Shanghai, Shanghai, China SAP Full time

    Cloud Service Delivery Specialist RoleWe are seeking a Cloud Service Delivery Specialist to join our SAP Enterprise Cloud Services Private Cloud Customer Center team. The successful candidate will be responsible for delivering contractual agreements and services for SAP Cloud Customers, focusing on SAP S/4HANA private cloud edition deliverables.Key...

  • SAP Cloud Developer

    1 week ago


    Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a talented Cloud Developer to join our team at SAP. As a Cloud Developer, you will be responsible for designing, testing, and implementing SAP's flagship product – Public Cloud ERP.Key ResponsibilitiesWork as a developer in an agile development team according to Scrum principlesResponsible for design, test, implementation and...


  • Shanghai, Shanghai, China SAP Full time

    About the SAP Internship Experience ProgramThe SAP Internship Experience Program is a global, paid internship program that provides university students with the opportunity to find purpose in their careers.Three reasons to intern at SAPCulture of collaboration: meet with mentors, make new friends across the globe, and create a thriving personal...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleSAP Senior Consultant - Cloud Transformation ExpertWe are seeking an accomplished SAP Technology Senior Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager. Your primary responsibility will be to support our customers in their cloud transformation journey, particularly in the adoption of SAP S/4 HANA.Key...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleThe QOD team at SAP CSI CXS is a cross-regional team dedicated to cloud service provisioning, cloud platform operations, CI/CD, and DevOps for various SAP cloud products. We prioritize collaboration, diversity, innovation, and excellence.SAP CALM (Cloud Application Lifecycle Management) is a critical service we support, spanning five data...


  • Shanghai, Shanghai, China SAP Full time

    At SAP, we empower talented professionals to bring their expertise to the forefront and contribute to our mission of helping the world run better.As a Public Cloud ERP Engineer, you will be part of a dynamic team that develops innovative solutions for finance processes and new business models. Your primary responsibility will be to design, code, test, and...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled SAP Cloud ERP Delivery Specialist to join our team. As a key member of our delivery team, you will be responsible for delivering high-quality SAP Cloud ERP solutions to our clients.Key ResponsibilitiesConduct business blueprint workshops and assessment workshops with business users to understand business process...

  • SAP Basis Consultant

    1 month ago


    Shanghai, Shanghai, China SAP Full time

    About the RoleSAP is seeking a highly skilled SAP Basis Consultant to join our team. As a key member of our cloud services organization, you will be responsible for delivering high-quality cloud infrastructure and application management services to our customers worldwide.Key ResponsibilitiesDesign and implement cloud infrastructure solutions for SAP...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleThe QOD team at SAP CSI CXS is a cross-regional team dedicated to cloud service provisioning, cloud platform operations, CI/CD, and DevOps for various SAP cloud products. We prioritize collaboration, diversity, innovation, and excellence.SAP CALM (Cloud Application Lifecycle Management) is a critical service we support, spanning five data...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleThe QOD team at SAP CSI CXS is a cross-regional team dedicated to cloud service provisioning, cloud platform operations, CI/CD, and DevOps for various SAP cloud products. We prioritize collaboration, diversity, innovation, and excellence.SAP CALM (Cloud Application Lifecycle Management) is a critical service we support, spanning five data...


  • Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled Senior Cloud DevOps and AI Service Integration Engineer to join our team at SAP. As a key member of our Cloud Application Lifecycle Management (CALM) team, you will be responsible for ensuring the reliability and performance of our SaaS products and services.Your primary task will be to configure and integrate...