Product Development and Technical Support Specialist

1 month ago


Nanjing, Jiangsu, China Rogers Corporation Full time

This is a challenging role that requires developing and delivering technical support training, and product expertise to customers and internal teams. We are looking for a highly skilled professional with strong technical knowledge and excellent communication skills.

About the Role

As a Product Development and Technical Support Specialist at Rogers Corporation, you will be responsible for all technical support activities from initial contact requests to product resolution.

You will ensure the quality and consistency of product line communications with internal and external customers, implement pricing strategies to support business growth, and drive sales and operation planning activities for short and long-term forecast objectives.

In addition, you will drive product qualifications and new product launch activities to support product development process and implement new product launch plans, and coordinate with cross-functional teams in ensuring accuracy of product line specific sales tools.

Requirements
  • Bachelor's Degree in Business Administration, Engineering, or related field (may consider experience in lieu of degree)
  • 2+ years' of technical service experience
  • Ability to learn new products and technologies
  • Ability to travel as needed to attend industry events and meet with customers and partners

We offer an estimated salary of $85,000 - $110,000 per year, depending on experience, and a competitive benefits package.

Benefits

We are proud to offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. In addition, we provide opportunities for professional growth and development, and a collaborative and supportive work environment.


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