IT Software Engineer

4 weeks ago

Guangzhou, Guangdong, China HSBC Full time
About the Role

We are seeking an experienced professional to join our team in the role of Assistant Manager, IT Software Engineer - IBCN-COE-IT.

Key Responsibilities
  • Provide L2 Production Support for multiple products and applications.
  • Drive continuous improvement and governance on process.
  • Identify potential issues in deliverables or existing application setup, provide recommendations, and drive for a better architecture.
  • Provide guidance to junior members in the team.
  • Work in shifts as per the support roster on rotation basis on working days, weekends, and public holidays when needed.
  • Be responsible for batch monitoring, alert acknowledgement, incident resolution, change order creation and execution, service recovery, and root cause analysis.
  • Coordinate with L3, development, and infrastructure teams during incident resolution. Recover the service within SLAs.
  • Create, review, and improve Production Support documentation and procedures, troubleshooting guides, and weekly reports summarizing.
  • Assist in project deployment process from documentation preparation to actual implementation.
  • Work on HSBC group standards and practices, like ITSA.
  • Keep up-to-date and have expertise on current tools, technologies, and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency, etc.
Requirements
  • Understanding of Service Management activities such as batch monitoring, incident management, change management, problem management, and root cause analysis.
  • Understand system alerts and notifications and take appropriate action within SLAs.
  • Advantage if familiar with Jenkins, JIRA, Confluence, Service Dashboard reporting.
  • Good communication skills and be able to communicate with business and IT stakeholders effectively and efficiently.
  • Should be able to work independently in a cross-location and cross-cultural team.
  • Team player; Multi-tasking; good inter-personal skills; Troubleshooting ability & testing skills; organized self-starter.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

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