Cloud Security Support Specialist

6 days ago


Dalian, Liaoning, China Cisco Full time

Cloud Support Engineer

In the role of a Cloud Support Engineer within the Security and Trust Organization, you will deliver technical support and enhance automated tools and processes for Cisco's cloud security initiatives. This position is technical in nature and involves collaboration with a diverse team to provide security solutions for business and IT operations. The ideal candidate will showcase strong technical abilities, exceptional customer service skills, and effective problem-solving techniques.

Key Responsibilities

  • Address customer inquiries regarding cloud security vulnerabilities and automated security measures promptly.
  • Develop and update technical documentation, including FAQs, troubleshooting manuals, and knowledge base entries.
  • Identify and resolve technical challenges related to cloud platforms and associated security risks.
  • Oversee system performance and deliver regular updates to management and clients concerning uptime, performance, and security metrics.
  • Collaborate closely with the Cloud Security Architecture and Services & Operations teams to implement and manage the security toolset.

Collaborators

You will engage with a team of distinguished security experts possessing technical knowledge across various cloud security areas. This team includes cloud security architects, engineers, operators, and program managers dedicated to designing, implementing, and managing cloud security solutions. Additionally, you will frequently work alongside product architects and SRE engineers to provide assistance and resolve technical challenges.

Candidate Profile

Minimum Qualifications:

  • A minimum of 3 years of experience in a cloud support engineering capacity.
  • A bachelor's degree in cybersecurity, engineering, or a related discipline.
  • Proficiency with multiple cloud platforms such as AWS, GCP, and Azure, along with a comprehensive understanding of their service offerings.
  • Experience in scripting and automation (Python, PowerShell, etc.) within cloud environments.
  • Strong communication and presentation skills, capable of addressing both business and technical audiences with clarity and conciseness.

Preferred Qualifications:

  • Familiarity with cybersecurity best practices applicable to cloud environments.
  • Experience with SIEM solutions such as Splunk.


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