Data Analyst

1 month ago

Shanghai, Shanghai, China abercrombie-fitch-co. Full time

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we're here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Job Description

We're seeking a highly skilled APAC Tech Support Specialist to join our team. As a key member of our IT department, you will play a crucial role in providing daily support to our stores and office. You'll work closely with different IT teams both domestic and with HO IT team. Fluency in both English and Chinese is required for effective communication with stakeholders.

Key Responsibilities

  • Support New In-store Technology: Provide assistance for new in-store technologies introduced by CDIP, such as Shopdog, customer loyalty, printers, MDM and the 4G routers.
  • Support New Store Openings: Focus on implementing and supporting the above in-store technologies for new store openings in Mainland China (MLC).
  • Support Shanghai Home Office (SHO) and Vendor Coordination: Offer support to the Shanghai Home Office and coordinate with vendors, with an emphasis on the new in-store technologies mentioned above.

Requirements

  • 3 years of IT supporting roles in retail or relevant industries/companies.
  • Basic knowledge in local Windows and Mac users support, Network L1 support.
  • Basic knowledge in ADS, related experiences in dealing with MDM.
  • Excellent communication skills in both English and Chinese.

What We Offer

  • Incentive bonus program.
  • Annual companywide review process.
  • Flexible spending accounts.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • Associate assistance program.
  • Paid parental and adoption leave.
  • Access to fertility and adoption benefits through Carrot.
  • Access to mental health and wellness app, Headspace.
  • Paid Caregiver Leave.
  • Mobile Stipend.
  • Seven associate wellness half days per year.
  • Merchandise discount on all of our brands.
  • Opportunities for career advancement, we believe in promoting from within.
  • Access to multiple Associate Resource Groups.
  • Global team of people who will celebrate you for being YOU.

Equal Opportunity Employer

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