Customer Logistics Consultant

7 days ago


Shanghai, Shanghai, China Bosch Group Full time
Job Description

We are seeking a highly skilled Customer Logistics Consultant to join our team at the Bosch Group. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Sales Support: Provide timely and accurate sales order processing, pro-active management of customer backlogs, and communication to customers on the status of delivery, customer requirements, and customer claims management.
  • Logistics Coordination: Work independently as the primary logistics contact window to customers, ensuring seamless communication and resolution of issues.
  • Team Coordination: Oversee the OES customer support team, including timely escalation of critical customer demands and coordination with internal teams.
  • Process Improvement: Collaborate with customers to discuss logistics and supply chain process improvements, driving efficiency and effectiveness.
  • Internal Coordination: Facilitate internal company cross-team and departmental coordination, including lean process and administration implementation.
  • New Customer Onboarding: Integrate new customers into the Bosch organization, familiarizing them with business processes.
Key Performance Indicators (KPIs):
  • Reporting on key performance indicators.
  • Assignment of special projects or ad-hoc tasks as needed.
  • Ownership and coaching of team members in digitalization initiatives.
Qualifications:
  • Bachelor's degree or above in supply chain management or a related field.
  • Strong team player with pro-active, flexible, self-motivated, and entrepreneurial qualities.
  • Knowledge of reputable ERP systems and SAP is preferred.
  • Advanced Excel, PPT, and MS Office skills.
  • Highly preferred digital knowledge in RPA, VBA, Python, and PBI.
  • Good problem-solving skills and project management experience.
  • Minimum 2 years of experience in customer service, demand planning, and/or logistics-related functions.
  • Very good communication skills, including strong written and oral English communication skills.


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