Customer Logistics Consultant
7 days ago
We are seeking a highly skilled Customer Logistics Consultant to join our team at the Bosch Group. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Sales Support: Provide timely and accurate sales order processing, pro-active management of customer backlogs, and communication to customers on the status of delivery, customer requirements, and customer claims management.
- Logistics Coordination: Work independently as the primary logistics contact window to customers, ensuring seamless communication and resolution of issues.
- Team Coordination: Oversee the OES customer support team, including timely escalation of critical customer demands and coordination with internal teams.
- Process Improvement: Collaborate with customers to discuss logistics and supply chain process improvements, driving efficiency and effectiveness.
- Internal Coordination: Facilitate internal company cross-team and departmental coordination, including lean process and administration implementation.
- New Customer Onboarding: Integrate new customers into the Bosch organization, familiarizing them with business processes.
- Reporting on key performance indicators.
- Assignment of special projects or ad-hoc tasks as needed.
- Ownership and coaching of team members in digitalization initiatives.
- Bachelor's degree or above in supply chain management or a related field.
- Strong team player with pro-active, flexible, self-motivated, and entrepreneurial qualities.
- Knowledge of reputable ERP systems and SAP is preferred.
- Advanced Excel, PPT, and MS Office skills.
- Highly preferred digital knowledge in RPA, VBA, Python, and PBI.
- Good problem-solving skills and project management experience.
- Minimum 2 years of experience in customer service, demand planning, and/or logistics-related functions.
- Very good communication skills, including strong written and oral English communication skills.
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Customer Logistics Consultant
7 days ago
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