Cabin Crew Base Specialist

2 weeks ago

Beijing, Beijing, China Cathay Pacific Airways Limited Full time
Job Title: Cabin Crew Base Specialist

Cathay Pacific Airways Limited is seeking a highly skilled and experienced Cabin Crew Base Specialist to join our team. As a Cabin Crew Base Specialist, you will be responsible for supporting the management of local based cabin crew, conducting operational functions such as scheduling and pre-flight planning, and ensuring clear communication with cabin crew and other departments.

Key Responsibilities:
  • Manage and take a proactive role in strengthening the bonds between local based cabin crew.
  • Build and maintain strong working relationships with the local based cabin crew community and office teams.
  • Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment.
  • Liaise with Airports and other departments as necessary.
  • Communicate with line manager and Employee Relations & Bases (ER&B) any changes of policies and procedures in accordance with legislative changes.
Performance Management:
  • Help enhance the performance standard of local based cabin crew through positive reinforcement and recognition to drive a high-performing culture.
  • Provide regular feedback, counselling and support to local based cabin crew for performance management.
  • Monitor local based cabin crew attendance.
  • Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with line manager.
  • Counsel and coach local based cabin crew and resolve crew-to-crew issues.
  • Monitor local based cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores.
  • Help to administer the local recognition programme.
Roster Preparation:
  • Gather and send all relevant information for roster preparation to Crew Resources.
  • Liaise with Crew Resources and Crew Operations for roster changes.
  • Handle last minute swaps, special requests and other last-minute requirements.
Administration and Workforce Planning:
  • Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times.
  • Monitor the day to day operation and oversee local base office.
  • Ensure crew report and depart on time and liaise with ground employee in regard to any disruptions to flight schedules.
  • Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information.
  • Receive sick call-ins and make roster adjustments as required.
  • Collaborate with GBS and Crew Rostering team on the subsequent roster arrangements for resignation cases and support the process for all cabin crew leave requests.
  • Maintain the content of the persona internal website for Chinese Mainland base.
  • Support with any other reasonable ad hoc tasks as required.
Requirements:
  • Bachelor's degree in any discipline.
  • At least 3 years' relevant work experience in the airline industry.
  • Good computer literacy e.g. Excel, PowerPoint, MS Word.
  • Good communication and interpersonal skills with excellent command of written and spoken English and Putonghua.

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