Front Desk Supervisor

5 days ago

Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Assist staff with expediting problem payments and resolving guest-related issues
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys
  • Manage all payment types, including room charges, cash, checks, debit, and credit
  • Set up accurate accounts for each guest upon check-in
  • Anticipate sold-out situations and obtain alternative accommodations when necessary
  • Block rooms in the computer and identify designated requirements and requests
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Review shift logs and document pertinent information
  • Count bank at the beginning and end of shift and balance receipts according to Accounting specifications

Requirements

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Minimum 2 years of experience in a front desk or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of hotel operations and front office procedures

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Marriott International is an Equal Opportunity Employer

We are committed to diversity, equity, and inclusion in the workplace and strive to create a culture that values and respects the contributions of all employees.

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