Reservation Coordinator

4 weeks ago

Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking a skilled Reservation Coordinator to join our team at Marriott International. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities

  • Process reservation requests, changes, and cancellations via phone, fax, or mail
  • Verify availability of room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting correct code and rate into reservation system
  • Follow proper escalation procedures when addressing guest concerns

Requirements

  • Follow all company policies and procedures
  • Maintain confidentiality of proprietary information
  • Protect company assets and guest information
  • Welcome and acknowledge guests according to company standards
  • Anticipate and address guests' service needs
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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