Technical Support Specialist

3 days ago


Guangzhou, Guangdong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time
Job Description:

As a Technical Support Specialist at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd, you will play a crucial role in ensuring the operational quality of our highly complex capital equipment.

You will be responsible for providing top-notch customer service, troubleshooting, diagnosing, and repairing issues associated with these systems at customer sites.

Key Responsibilities:
  • Represent the company to the customer and assume accountability for customer satisfaction with service.
  • Come up with actions to minimize downtime and coordinate with customers to implement them.
  • Work closely with Installation Engineers and junior engineers to resolve problems and provide assistance as needed.
  • Engage with the Product Support Organization on escalated technical matters and work together to find solutions.
Requirements:
  • Bachelor's or Master's degree in Computer Science, SW Engineering, Automation Control Engineering, or related field.
  • Strong communication and interpersonal skills to effectively interact with customers and team members.
  • Responsible working attitude, strong team spirit, and ability to guide team members.
  • Ability to work under pressure and meet deadlines.
  • Proficient in English language.
  • Strong software management skills and Unix background is a plus.
  • Logical thinking and problem-solving abilities.
Salary Range:

$80,000 - $110,000 per year based on qualifications and experience.



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