SAP Concur Service Coordinator
1 month ago
About the Role:
We are seeking a highly skilled Service Coordinator to join our Shared Services team at SAP. As a trusted partner for our customers, you will play a critical role in the full lifecycle of SAP Concur's customer journey, from customer onboarding to project transition.
Key Responsibilities:
- Establish and maintain strong relationships with customers to ensure overall satisfaction with our products and services.
- Manage the onboarding process, including internal Sales-2-Services meetings and client communications.
- Activate support processes to ensure customers can start Expertise & Care and Support services after project go-live.
- Communicate and collaborate with internal teams as required.
- Provide consultation services on customer functional queries and fulfill configuration change requests.
- Identify new business opportunities and share information with relevant teams.
- Communicate with customers on issues and questions related to Concur's products and services.
- Act as an escalation point to engage internal teams and discuss resolutions to technical challenges.
- Update project and case information in Salesforce.
Requirements:
- Chinese native speaker with fluent English communication skills.
- BA/BS degree (or above) is mandatory.
- Minimum 2-3 years working experience.
- Major in Computer Science, finance, or equivalence.
- Previous experience as a Project Functional Consultant or Application Management Services consultant is preferred.
- Experience in SAP Concur or SaaS is desired.
- SAP Functional Skill (esp. FI, CO, MM) is preferred.
- Proficient in Communication skill.
- ITIL knowledge (certificate) is a plus.
- Experience with software development is a plus.
- Strong understanding of project and services processes.
- Strong teamwork and customer service spirit.
- Strong learning agility.
- Strong analytic skills to analyze case data and identify improvement opportunities.
About SAP:
SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
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