SAP Concur Service Coordinator
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Service Coordinator to join our team at SAP. As a Service Coordinator, you will play a critical role in ensuring the success of our customers by providing exceptional support and services.
Key Responsibilities:
- Establish and maintain strong relationships with customers to achieve overall satisfaction with our products and services.
- Manage the onboarding process, including internal Sales-2-Services meetings, client communications, and ensuring a smooth transition for customers.
- Activate support services to enable customers to start using Expertise & Care and Support services after project go-live.
- Collaborate with internal teams as required to ensure seamless communication and support.
- Provide consultation services on customer functional queries and fulfill customer configuration change requests within the scope of Essential Care services.
- Identify new business opportunities and share information with relevant teams.
- Communicate with customers on issues and questions related to Concur's products and services, reviewing, editing, and finalizing solutions.
- Act as an escalation point to engage internal teams to assign tasks and discuss possible resolutions to technical challenges.
- Update important project and case information in Salesforce.
- Perform other activities and duties as needed.
Qualifications:
- Native Chinese speaker with fluent English communication skills.
- BA/BS degree (or above) is mandatory.
- Minimum 2-3 years of working experience.
- Major in Computer Science, finance, or equivalent.
- Previous experience as a Project Functional Consultant and/or Application Management Services Consultant is preferred.
- Experience in SAP Concur or SaaS is desired.
- SAP Functional Skill (esp. FI, CO, MM) is preferred.
- Proficient in Communication skills.
- ITIL knowledge (certificate) is a plus.
- Experience with software development is a plus (not mandatory).
- Strong understanding of project and services processes.
- Strong teamwork and customer service spirit.
- Strong learning agility.
- Strong analytic skills to analyze historic case data and identify improvement opportunities for customers.
- Additional language skills (Cantonese, Japanese, Korean) is a plus (not mandatory).
About SAP:
SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
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