Senior Business Process Consultant

3 days ago


Dalian, Liaoning, China SAP Full time

At SAP, we are committed to helping our customers achieve their goals. We are seeking a Senior Business Process Consultant - Customer Experience to join our team.

Salary: $85,000 - $110,000 per year

Job Description:

The Senior Business Process Consultant - Customer Experience will be responsible for ensuring that our customers have an exceptional experience with our products and services. This includes managing the onboarding process, providing consultation services on customer queries, and communicating with internal teams as required.

This role requires strong analytical skills to analyze historic case data and identify improvement opportunities for customers based on trends. The ideal candidate will also have excellent communication skills, both written and oral, and be proficient in Communication skill.

Required Skills and Qualifications:
  • Chinese native speaker or fluent in English communication
  • BA/BS degree (or above) is mandatory
  • Minimum 2-3 years working experience in Project functional consultant and/or Application Management Services consultant
  • Experience in SAP Concur or SaaS is desired
  • SAP Functional Skill (esp. FI, CO, MM) is preferred
Benefits:

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Others:

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.



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