Senior Basis Consultant
2 weeks ago
About the Role:
We seek a skilled SAP Cloud Customer Engagement Manager to oversee the customer lifecycle, from contract signing to service delivery and renewal. This role involves managing technical and engagement aspects, working closely with Project Leads and internal delivery teams.
Key Responsibilities:
- Support sales to delivery handover and customer onboarding.
- Initiate digital service kick-offs for customers.
- Ensure periodic service reviews to track service quality.
- Contribute to onboarding/transitioning customers to ECS.
- Orchestrate overall service/project delivery according to planned scope, budget, and milestones.
Requirements:
- Engineering graduate with work experience as SAP technical consultant.
- Knowledge of SAP Basis, SAP S/4 HANA, Azure/AWS, and IT Service Management.
- Excellent customer focus, networking, and relationship building skills.
- Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
What We Offer:
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We Win with Inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure everyone feels included and can run at their best.
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