ECS -Senior Technical Service Manager

4 weeks ago

Dalian, China SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team

SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Client Delivery Management (CDM) team within SAP Enterprise Cloud Services.

 

What you'll do

We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers (f/m/d) play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
Understand the customer business, goals, and challenges to suggest solutions & services
Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer    

Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.     Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
Design optimal SAP configuration to maximize system performance and availability.

 

What you bring
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.    

Solid know-how on SAP

Technologies and Products (SAP certification highly beneficial),  Hyperscalers certification (AWS, Azure, GCP) is a plus
Analytical, solution-oriented and experience in working with cross-cultural teams 

 

LANGUAGE SKILLS
English (advanced/fluent written & spoken) 
Japanese (advanced/fluent written & spoken) 


WORK EXPERIENCE
Minimum 8 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
Among that, minimum 5 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.    Hands on experience with working knowledge of Unix/Linux flavors    Hands on experience with working knowledge of SAP HANA and Sybase databases

 

LOCATION
Dalian China

 

EXPECTED TRAVEL
0-20%
 

 #SAPECSCareers

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409576  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

  • ECS Senior Technical Service Manager

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    Transform Business with SAP Enterprise Cloud ServicesAt SAP, we empower businesses to run better by leveraging cutting-edge cloud technologies. We are seeking an accomplished SAP Technology Senior Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). This critical role plays a pivotal part in helping customers...

  • ECS Senior Technical Service Manager

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    Transform Your Career with SAPAt SAP, we're on a mission to help the world run better. As a Technical Service Manager, you'll play a critical role in delivering high-quality services to our customers, accelerating their cloud transformation journey, and enabling them to achieve their business goals.Key Responsibilities:Act as a trusted technical advisor to...

  • Consultant - Technical Services

    3 months ago

    Dalian, China Veeva Systems Full time

    The Role Veeva Systems is looking for Technical Consultants who have strong technical experience with software development and a passion for helping customers achieve their business vision, wish to participate in the transformation of the Life Sciences Industry, and in addition, are interested in learning all the details about Cloud Systems...

  • Senior De-Escalation Officer

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the Role:We are seeking a highly skilled Cloud Crisis Manager to join our team at SAP. As a Cloud Crisis Manager, you will be responsible for managing critical incidents and customer escalations in our Enterprise Cloud Services portfolio. Your primary goal will be to bring the customer's core business processes up and running again as soon as...

  • Senior Technical Cloud Services Expert

    1 week ago

    Dalian, Liaoning, China SAP Full time

    We are seeking an accomplished Senior Technical Cloud Services Expert to join our SAP Enterprise Cloud Services team. This individual will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.As a trusted technical advisor,...

  • Senior De-Escalation Officer

    1 month ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Cloud Transformation Expert

    6 days ago

    Dalian, Liaoning, China SAP Full time

    About the RoleAt SAP, we're looking for an accomplished SAP Technology Senior Consultant to join our Enterprise Cloud Services (ECS) team as a Technical Service Manager. As a key member of our global strategy team, you'll play a critical part in helping our customers accelerate their cloud transformation journey and achieve business values and outcomes from...

  • Japanese Client Delivery Manager

    6 months ago

    Dalian, China SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Project Manager

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    We're seeking a skilled Project Manager to join our team at SAP.As a Project Manager, you will be responsible for ensuring the smooth transition of our customers to the SAP HANA system landscape in the cloud. Your passion for implementing and migrating different solutions and technologies will be essential in designing, configuring, and operating the...

  • Senior Cloud Consultant

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled Enterprise Cloud Expert to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will be responsible for delivering exceptional customer experiences and driving business growth through innovative cloud solutions.Key ResponsibilitiesSupport sales to delivery handover and customer...

  • Cloud Solutions Delivery Manager

    4 days ago

    Dalian, Liaoning, China SAP Full time

    Unlock Business Transformation with SAP Cloud ServicesSAP Enterprise Cloud Services is a leading provider of cloud-based solutions for businesses, empowering them to transform their operations and achieve cost-effectiveness. As a Cloud Solutions Delivery Manager, you will play a key role in driving end-to-end customer engagement, from onboarding to...

  • Senior Basis Consultant

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the Role:We seek a skilled SAP Cloud Customer Engagement Manager to oversee the customer lifecycle, from contract signing to service delivery and renewal. This role involves managing technical and engagement aspects, working closely with Project Leads and internal delivery teams.Key Responsibilities:Support sales to delivery handover and customer...

  • Technical Application Services Manager Professional

    1 week ago

    Dalian, Liaoning, China SAP Full time

    SAP, a global leader in end-to-end business application software and related services, is seeking a skilled Technical Application Services Manager Professional to join its team. The ideal candidate will possess 8+ years of experience in customer account services, relationship management, or a similar role, as well as hands-on experience in at least one SAP...

  • Technical Solutions Specialist

    4 days ago

    Dalian, Liaoning, China Veeva Systems Full time

    The RoleVeeva Systems seeks Technical Consultants with expertise in software development to participate in the transformation of the Life Sciences Industry.As a key member of our Professional Services (Consulting) Organization, you will provide Project and Post-Go-Live application consulting as subject matter experts for Veeva Commercial and R&D Cloud...

  • Technical Consultant

    4 weeks ago

    Dalian, Liaoning, China Veeva Systems Full time

    pTheRole/ppVeevaSystemsisseekingaTechnicalConsultanttojoinourProfessionalServicesteam.AsaTechnicalConsultant,youwillworkcloselywithregionaland/orglobalserviceteamstobuildtechnicalsolutions,includingsystemintegration,tohelpdeliversuccessfulimplementations./ppbKeyResponsibilities/b/pulliLeading,designing,andbuildingsolutionstosupportVeeva'sbusinesspartners/lil...

  • Senior Enterprise Cloud Services Manager

    3 days ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled Senior Enterprise Cloud Services Manager to join our team in Japan. As a key member of our organization, you will be responsible for leading customer engagements and driving business success.Key ResponsibilitiesDevelop and grow client relationships by understanding their needs and providing tailored...

  • Software Development Expert

    3 weeks ago

    Dalian, Liaoning, China Veeva Systems Full time

    The RoleVeeva Systems is seeking a skilled Technical Consultant to join our Professional Services organization. As a Technical Consultant, you will work closely with regional and/or global service teams to design and build technical solutions for our customers.Key ResponsibilitiesLeading, designing, and building solutions to support Veeva's business...

  • SAP Basis Consultant

    4 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Application Services Manager Associate

    2 weeks ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior De-Escalation Officer

    3 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the Role:SAP is seeking a highly skilled Cloud Incident Resolution Specialist to join our Enterprise Cloud Services team. In this role, you will be responsible for resolving critical incidents and managing customer escalations in a fast-paced, dynamic environment.Owns critical incident/situation and creates the overall Action Plan with input of the...