ECS -Senior Technical Service Manager

2 months ago

Dalian, China SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team

SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Client Delivery Management (CDM) team within SAP Enterprise Cloud Services.

 

What you'll do

We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers (f/m/d) play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
Understand the customer business, goals, and challenges to suggest solutions & services
Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer    

Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.     Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
Design optimal SAP configuration to maximize system performance and availability.

 

What you bring
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.    

Solid know-how on SAP

Technologies and Products (SAP certification highly beneficial),  Hyperscalers certification (AWS, Azure, GCP) is a plus
Analytical, solution-oriented and experience in working with cross-cultural teams 

 

LANGUAGE SKILLS
English (advanced/fluent written & spoken) 
Japanese (advanced/fluent written & spoken) 


WORK EXPERIENCE
Minimum 8 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
Among that, minimum 5 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.    Hands on experience with working knowledge of Unix/Linux flavors    Hands on experience with working knowledge of SAP HANA and Sybase databases

 

LOCATION
Dalian China

 

EXPECTED TRAVEL
0-20%
 

 #SAPECSCareers

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409576  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

  • Consultant - Technical Services

    4 months ago

    Dalian, China Veeva Systems Full time

    The Role Veeva Systems is looking for Technical Consultants who have strong technical experience with software development and a passion for helping customers achieve their business vision, wish to participate in the transformation of the Life Sciences Industry, and in addition, are interested in learning all the details about Cloud Systems...

  • Senior De-Escalation Officer

    3 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Japanese Client Delivery Manager

    7 months ago

    Dalian, China SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • IT Technology Services Senior Specialist

    1 month ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Basis Consultant

    5 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Application Services Manager Associate

    2 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Business Associate Consultant_ECS Japan CDM

    6 months ago

    Dalian, China SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Project Lead

    3 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Cloud Architecture

    2 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Business Development Manager

    1 month ago

    Dalian, Liaoning, China DSV Full time

    Job Description:We are seeking a highly motivated and results-driven Senior Business Development Manager to join our team at DSV. As a key member of our sales team, you will be responsible for identifying and developing new business opportunities to drive sales growth.Key Responsibilities:Develop and execute strategic plans to identify and pursue new...

  • Senior Data Management Lead

    1 month ago

    Dalian, Liaoning, China Veeva Systems Full time

    About Veeva SystemsWe are a fast-growing CRM SaaS company focused on providing HCP master data services for pharmaceutical enterprises.This role is perfect for an experienced and passionate Development Team Leader who can oversee the development and maintenance of our HCP master data product, leading the team to develop and operate our future internal data...

  • Financial Services Manager

    1 month ago

    Dalian, Liaoning, China HSBC Full time

    Job DescriptionWealth and Personal Banking (WPB) is a global business combining Retail Banking and Wealth Management, as well as Global Private Banking, to become a leading wealth manager with over a trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth.We are currently seeking an...

  • Service Desk Analyst

    7 months ago

    Dalian, China Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Senior BASIS Consultant

    7 months ago

    Dalian, China SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Associate - Service Implementations

    8 months ago

    Dalian, China 459 FIL Technology (Dalian) Ltd Full time

    Description This opportunity is to work in the Global Business Operations (GBO) Service team, based in Dublin. The team is the focal point for internal stakeholders across a number of GBO services, acting as first and last contact, performing end to end impact assessments across GBO. Primarily, but not exclusively, this team will be the Centre of...

  • Senior Safety Project Lead

    7 months ago

    Dalian, China IQVIA Full time

    Job Overview Responsible for management and service delivery excellence for assigned projects, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market). Provide leadership and accountability for customer-facing activities and oversight of operational service delivery, working cross-functionally and across the opportunity...

  • Associate GBS HR Services

    4 months ago

    Dalian, China adidas Full time

    Purpose & Overall Relevance for the OrganizationThis position is responsible for the execution of administration tasks for the service lines noted below on a timely and accurate manner:Hiring AdministrationExit ManagementOrganizational Data ManagementPeople Data ManagementDocument ManagementEmployee InquiriesOther country specific processes...

  • Manager GBS GL Operations

    2 months ago

    Dalian, China adidas Full time

    Manage and lead at least two (AP/ AR/ RTL / GL) teams between 3 - 12 people within  multiple markets or areas Or alternatively have at least two P1s (Senior Accountants or Team Leads) as direct reports often within a context of complex markets.Ensures full responsibility for team performance and execution in accordance with defined KPI‘s and in compliance...

  • Senior Finance Specialist

    1 month ago

    Dalian, Liaoning, China Adidas Full time

    Job DescriptionThis is a role within the Global Business Services (GBS) Center, focusing on key responsibilities related to accounts receivable and retail/eCom areas. As a Senior Finance Specialist, you will ensure the correct execution of daily tasks according to GBS policies, procedures, and guidelines.Main Responsibilities:Perform accounting tasks in AR...

  • Customer Service Representative

    7 months ago

    Dalian, China Albemarle Full time

    Description Customer Service Rep is key role in Order to Cash department to effectively manage customers’ orders, needs and expectations through the order fulfillment process, to deliver value to our customers and Albemarle. Provide service to foster and improve customer relationships and ensure customer satisfaction ESSENTIAL DUTIES AND...