Japanese Client Delivery Manager

7 months ago

Dalian, China SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now 

About the Team:

After initial cloud contract execution, the Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-2-end accountability of the engagement to deliver the contracted RISE services - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS) and be a trusted advisor to the customers. The Client Delivery Manager (CDM) oversees all aspects of the customer engagement from the point of contract signature throughout the entire lifecycle providing commercial, project and operations expertise.

On a regular basis, you will plan and drive the engagement with your customer to make sure there is clear direction and alignment. You will be the customer’s ambassador in the Enterprise Cloud Services organization to help drive our business in a dynamic, rapidly evolving environment.

What You'll Do: 

Expectations and task of the job:

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required. Host regular status and governance meetings with customers and other SAP stakeholders (extended account team) Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals. Lead and own engagement-planning and program-planning activities

What You Bring: 

Skills and competencies:

• Bachelors Degree or equivalent

• SAP Basis system administration skill/competency will be mandatory

• SAP Technology/ Basis, Application implementation and/or operation experience will be plus (optional)

• SAP consultant /SAP Project Manager experience with strong stakeholder management capability will be plus (optional)

• Technical infrastructure know-how and technical understanding of virtualized system landscapes will be plus (optional)

• Excellent customer/ escalation management skills

• Customer Communication & Presentation (ability to translate between technical and non technical audience).

• Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success.

• Fluency both in Japanese and English

Work Experience:

3+ years experience in a Japanese IT Industries customer-facing role Minimum one year experience in project management  Experience in SAP Basis operation, SAP Migration and/or SAP Application will be mandatory Experience in infrastructure operation/development/Application Managed Services Service Delivery will be plus (optional)

#GCPE #SAPECSCareers

  • Cloud Solutions Delivery Manager

    1 month ago

    Dalian, Liaoning, China SAP Full time

    Unlock Business Transformation with SAP Cloud ServicesSAP Enterprise Cloud Services is a leading provider of cloud-based solutions for businesses, empowering them to transform their operations and achieve cost-effectiveness. As a Cloud Solutions Delivery Manager, you will play a key role in driving end-to-end customer engagement, from onboarding to...

  • IT Specialist

    2 months ago

    Dalian, Liaoning, China Hewlett Packard Enterprise Full time

    Job Title: Technical Consultant-Japanese SpeakingJob Description:We are seeking a highly skilled IT specialist with expertise in the Japanese language to join our team at Hewlett Packard Enterprise. As a Technical Consultant-Japanese Speaking, you will be responsible for providing technical expertise and support to our clients in Japan.Key...

  • Senior BASIS Consultant

    7 months ago

    Dalian, China SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Support Specialist

    1 month ago

    Dalian, Liaoning, China Stefanini Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer support to clients in Japanese, utilizing strong communication and problem-solving skills.Responsibilities:Respond to technical inquiries and resolve issues efficiently, ensuring...

  • Senior Enterprise Cloud Services Manager

    1 month ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled Senior Enterprise Cloud Services Manager to join our team in Japan. As a key member of our organization, you will be responsible for leading customer engagements and driving business success.Key ResponsibilitiesDevelop and grow client relationships by understanding their needs and providing tailored...

  • IT Technology Services Senior Specialist

    4 weeks ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • MEET Operations Analyst

    6 months ago

    Dalian, China Pfizer Full time

    ROLE SUMMARY APAC MEET Operations Team is part of the Meetings, External Engagements, Travel (MEET) organization under Global Business Services (GBS). Currently MEET Operations Team is fully operated in Dalian, San Jose, and Thessaloniki respectively to support APAC, LATAM and EMEA regions. The APAC MEET Operations Team located in Dalian, China will...

  • Global SAP Technology Expert with Japanese Focus

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    We are seeking a seasoned SAP Technology Consultant to join our team in driving projects around technical services and SAP solutions operated by Enterprise Cloud Services.As a key member of our global operations community, you will work closely with clients and internal stakeholders to analyze business requirements, provide technical expertise, and ensure...

  • IT Support Specialist

    1 month ago

    Dalian, Liaoning, China WNS Full time

    Company OverviewWNS Global Services Inc. is a global leader in Business Process Management (BPM). With over 44,000 professionals serving across 60 delivery centers in 16 countries, the company offers business value to 400+ clients by combining operational excellence with deep domain expertise in key industry verticals.About WNS ChinaEstablished in 2012, WNS...

  • Commercial Business Partner

    1 month ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Associate-Ops

    7 months ago

    Dalian, China WNS Full time

    会社概要 WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • China - Associate - WTW-Operations-Finance

    7 months ago

    Dalian, China WNS Full time

    公司介绍 WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior De-Escalation Officer

    3 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Associate

    7 months ago

    Dalian, China WNS Full time

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • SAP Basis Consultant

    2 months ago

    Dalian, Liaoning, China SAP Full time

    Expertise in SAP BasisWe are seeking a highly skilled SAP Basis Consultant to join our team. As a Senior Basis Consultant, you will be responsible for providing technical expertise and support to our customers.Key ResponsibilitiesDesign and implement SAP system landscapesDevelop and implement technical solutions for SAP applicationsProvide consulting support...

  • Solution Support Engineer-Japanese/English

    7 months ago

    Dalian, China SAP Full time

    What you’ll do Customer Centricity • Provide end users and customers with a technology driven, industry-leading support experience. • Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …). Collaboration and Network •...

  • China - Associate - Korean (Accounts Payable)

    7 months ago

    Dalian, China WNS Full time

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • China - Senior Associate - Accounts Payable

    6 months ago

    Dalian, China WNS Full time

    会社概要 WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • China - Senior Associate - WTW-Operation-DPC-Excellence Review

    7 months ago

    Dalian, China WNS Full time

    Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Korean Accounts Payable Professional

    1 month ago

    Dalian, Liaoning, China WNS Full time

    Company OverviewWNS Global Services Inc. is a leading Business Process Management (BPM) company with over 44,000 professionals serving across 60 delivery centers in 16 countries worldwide.We offer business value to over 400 global clients by combining operational excellence with deep domain expertise in key industry verticals.Our team is dedicated to...