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Technical Support Specialist

1 month ago

Dalian, Liaoning, China Stefanini Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer support to clients in Japanese, utilizing strong communication and problem-solving skills.

Responsibilities:
  • Respond to technical inquiries and resolve issues efficiently, ensuring high levels of customer satisfaction.
  • Collaborate with internal teams to provide effective solutions and implement process improvements.
  • Maintain accurate records of customer interactions, including ticket tracking and database updates.
Requirements:
  • Bachelor's degree or higher in a related field, such as Computer Science or Information Technology.
  • Native-level proficiency in Japanese language, with excellent written and verbal communication skills.
  • At least 1 year of experience in a technical support role, preferably in an IT-related environment.
  • Familiarity with ticketing systems, such as ServiceNow, and basic knowledge of PC hardware and software troubleshooting.
  • Excellent customer service skills, with the ability to work in a fast-paced environment and handle multiple calls simultaneously.
Benefits:
  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

We offer a comprehensive compensation package, including a salary, benefits, and opportunities for career growth. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.