Cloud Support Engineer.

4 months ago

Dalian, China Cisco Full time

Cloud Support Engineer

As a Cloud Support Engineer within the Security and Trust Organization you will provide technical assistance and support automated tools and processes for Cisco’s cloud security program. This is a technical role that will support a multi-functional team delivering security solutions to business and IT teams operating within China. The successful candidate is able to demonstrate technical skills, customer service abilities, and problem-solving capabilities.

What You’ll Do

Respond to customer queries related to cloud security vulnerabilities and automated cloud security guardrails in a timely manner. Create and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles. Diagnose and resolve technical issues involving cloud platforms and security risks associated with using them. Monitor system performance and provide regular reports to management and customers regarding uptime, performance, and security metrics. Work closely with the Cloud Security Architecture and Services & Operations functions to support and operationalize the security tool set.

Who You'll Work with

You will work with exceptional security professionals with technical expertise in various cloud security domains. The team comprises of Cloud security architects, engineers, operators and program managers that help design, implement and operate cloud security solutions for the company. You will also frequently partner with product architects and SRE engineers to provide support and resolve technical issues.

Who You Are

Minimum Qualifications

3+ years of experience in a cloud support engineer role Bachelor's degree in cybersecurity, engineering, or a related field Experience with multiple cloud platforms such as AWS, GCP, Azure with in-depth understanding of their service offerings Experience with scripting and automation (Python, PowerShell, etc.) for cloud environments. Excellent communication and presentation skills with the ability to speak to both business and technical audiences with brevity and clarity.

Preferred Qualifications

Knowledge of cybersecurity best practices for cloud environments. Experience with SIEM solutions like splunk

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