Solution Support Engineer-Japanese/English

5 months ago

Dalian, China SAP Full time

What you’ll do


Customer Centricity
• Provide end users and customers with a technology driven, industry-leading support experience.
• Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …).
Collaboration and Network
• Maintain strong working relationships with cross-functional teams within SAP.
• Utilize and improve state of the art collaboration channels like swarming, communities etc. Continuous Learning
• Stay curious and open to new experiences, while learning through daily tasks and targeted trainings.
• Be actively on the forefront of industry technical and functional knowledge.
Drive SAP Support Strategy
• Actively support SAPs Support transformation strategy. Deliver Core Customer Support
• Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
• Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary. 
• Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters.
• Develop product specialization in at least one product area.
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.
Proactive Support and Innovation Activities 
• Test internal systems to prevent future issues on customer's systems.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.

What you bring
Technical Skills:
• Basic to professional skills with one programming language such as ABAP, JAVA, . NET
• Technical skills (debugging, tracing, verifying complex customizing).
• Basic to professional skills with SQL
Language
• Japanese: Fluent
• English: Fluent
• Chinese: Native
• Additional Asian language is an advantage.
Education
Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

  • Technical Support Specialist

    1 week ago

    Dalian, Liaoning, China Stefanini Full time

    Job Title: Technical Support Specialist - Japanese LanguageJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer service to our clients in Japanese, responding to their technical queries and resolving issues in a timely and...

  • Helpdesk Technician I-Japanese

    4 weeks ago

    Dalian, Liaoning, China Stefanini Full time

    Job Title: Helpdesk Technician I-Japanese Job Summary: We are seeking a highly skilled Helpdesk Technician I-Japanese to join our team at Stefanini. As a Helpdesk Technician I-Japanese, you will be responsible for providing technical support to our clients in Japanese, resolving their issues in a timely and professional manner. Responsibilities: *...

  • Solution Support Specialist

    1 day ago

    Dalian, Liaoning, China SAP Full time

    Job SummarySAP is seeking a highly skilled Solution Support Specialist to provide end-to-end support to our customers. As a key member of our team, you will be responsible for delivering a world-class support experience, creating knowledge documents, and collaborating with cross-functional teams.Key ResponsibilitiesProvide technical support to customers...

  • IT Specialist

    1 week ago

    Dalian, Liaoning, China Hewlett Packard Enterprise Full time

    Job Title: Technical Consultant-Japanese SpeakingJob Description:We are seeking a highly skilled IT specialist with expertise in the Japanese language to join our team at Hewlett Packard Enterprise. As a Technical Consultant-Japanese Speaking, you will be responsible for providing technical expertise and support to our clients in Japan.Key...

  • Senior BASIS Consultant

    5 months ago

    Dalian, China SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Japanese HR Specialist

    1 month ago

    Dalian, Liaoning, China IQVIA Full time

    Job SummaryWe are seeking a highly skilled Japanese HR Specialist to join our team at IQVIA. As a key member of our HR team, you will be responsible for providing exceptional customer service, data maintenance, and project coordination.Key ResponsibilitiesProvide timely and courteous responses to customer inquiries via phone, email, and mail.Log all calls,...

  • SAP Support Engineer Intern

    3 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers. As a Support Engineer Intern, you will work in a multinational team, collaborating with experts from around the world to support customers from Asia Pacific.What You'll DoYou will be responsible for...

  • SAP Support Engineer Intern

    3 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers. As a Support Engineer Intern, you will work in a multinational team, collaborating with experts from around the world to support customers from Asia Pacific.What You'll DoYou will be responsible for...

  • Japanese HR Specialist

    4 weeks ago

    Dalian, Liaoning, China IQVIA Full time

    Job SummaryWe are seeking a highly skilled Japanese HR Specialist to join our team at IQVIA. As a key member of our HR team, you will be responsible for providing exceptional customer service, data maintenance, and project coordination.Key ResponsibilitiesProvide timely and courteous responses to customer inquiries, including phone, email, and mail...

  • Japanese HR Specialist

    2 weeks ago

    Dalian, Liaoning, China IQVIA Full time

    Job SummaryWe are seeking a highly skilled and experienced Japanese HR Specialist to join our team at IQVIA. As a key member of our HR team, you will be responsible for providing exceptional customer service, data maintenance, and project coordination.Key ResponsibilitiesExecute customer service activities, including answering inquiries, logging calls, and...

  • Helpdesk Technician I-Japanese

    1 month ago

    Dalian, China Stefanini Full time

    Job Description Details: Support Japanese and Mandarin. Provide resolution to end-user based on their problems. Respond to end-user problems based on standard procedures. Must correctly track tickets, including but not limited to entering data into the database timely and accurately. Job Requirements Details: Japanese native language level. Call...

  • Japanese Client Delivery Manager

    1 week ago

    Dalian, Liaoning, China SAP Full time

    About the Role:We are seeking a highly skilled Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a Client Delivery Manager, you will be responsible for overseeing all aspects of customer engagement from contract signature to completion, providing commercial, project, and operations expertise.Key Responsibilities:Develop and grow...

  • Senior BASIS Consultant

    5 months ago

    Dalian, China SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Japanese Client Delivery Manager

    2 months ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced Client Delivery Manager to join our SAP Enterprise Cloud Services team in Japan. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth for our clients.Key ResponsibilitiesDevelop and grow client relationships by...

  • Japanese Client Delivery Manager

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled and experienced Client Delivery Manager to join our SAP Enterprise Cloud Services team in Japan. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business success for our clients.Key ResponsibilitiesDevelop and grow client relationships by...

  • Japanese Client Delivery Manager

    1 day ago

    Dalian, Liaoning, China SAP Full time

    About the Role:We are seeking a highly skilled Client Delivery Manager to join our team in Japan. As a key member of our SAP Enterprise Cloud Services team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and grow client relationships by understanding their needs and delivering...

  • SAP Support Engineer

    2 weeks ago

    Dalian, Liaoning, China SAP Full time

    As a SAP Support Engineer, you will be responsible for providing end-users and customers with a technology-driven, industry-leading support experience. This includes creating knowledge documents, tools, and processes to support our customers and colleagues, as well as maintaining strong working relationships with cross-functional teams within SAP.Key...

  • Support Engineer Intern

    1 week ago

    Dalian, Liaoning, China SAP Full time

    About the SAP Internship Experience ProgramThe SAP Internship Experience Program is a global, paid internship program that provides university students with opportunities to find purpose in their careers. As a Support Engineer Intern, you will work in a multinational team in close cooperation with experts from all over the world, focusing on supporting...

  • Japanese Client Delivery Manager

    2 months ago

    Dalian, Liaoning, China SAP Full time

    About the Role:The Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-to-end accountability of the engagement to deliver the contracted RISE services. This includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS), and being a trusted advisor...

  • Customer Support Specialist

    1 day ago

    Dalian, Liaoning, China SAP Full time

    About the SAP Internship Experience ProgramThe SAP Internship Experience Program is a global, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAPCulture of collaborationProject-driven experienceGain visibility Job ResponsibilitiesWe are looking for candidates who...