Customer Support Specialist
2 weeks ago
About the SAP Internship Experience Program
The SAP Internship Experience Program is a global, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
- Culture of collaboration
- Project-driven experience
- Gain visibility
Job Responsibilities
We are looking for candidates who are:
- Working in a team with close cooperation with experts from all over the world, focusing on supporting customers.
- Working together with other experts to guarantee service level agreements with SAP customers and ensure timely support service can be provided to SAP customers in terms of issue urgency and process compliance.
- Proficient in English communication, with Japanese speaking being an advantage to help communication between Japanese customers and our experts.
Requirements
We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.
- Excellent English communication skills (written and oral)
- Excellent diagnostic and technical analysis skills
- Ability to work in teams of multicultural nature
- Growth Mindset
- Fast learner with IT affinity
- Ability to assess, plan, and troubleshoot while collecting information about the customer issue
Desired Subject Matter Knowledge
At least one of the following subject matter knowledge is desired:
- Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
- Operating systems (Windows Server, Linux, AIX, etc.)
- Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
- SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, etc.)
Our Team
We are a diverse team with different generations and backgrounds. We are inclusive of opinions and open to new ideas. We appreciate and respect the work done by each team member.
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