Current jobs related to Distinguished Customer Support Specialist - Dalian, Liaoning - SAP

  • IT Support Specialist

    1 month ago

    Dalian, Liaoning, China Hewlett Packard Enterprise Full time

    About the RoleAs a Technical Support Engineer at Hewlett Packard Enterprise, you will provide top-notch remote technical assistance to customers for HPE servers, storage, and software. This is a fantastic opportunity to work with a leading technology company and develop your skills in server hardware and software.ResponsibilitiesProvide remote technical...

  • Senior Finance Specialist

    1 month ago

    Dalian, Liaoning, China Adidas Full time

    Job DescriptionThis is a role within the Global Business Services (GBS) Center, focusing on key responsibilities related to accounts receivable and retail/eCom areas. As a Senior Finance Specialist, you will ensure the correct execution of daily tasks according to GBS policies, procedures, and guidelines.Main Responsibilities:Perform accounting tasks in AR...

  • Dining Operations Specialist

    1 month ago

    Dalian, Liaoning, China Four Seasons Hotels and Resorts Full time

    Four Seasons Hotels and Resorts is seeking a skilled Dining Operations Specialist to join our team at Four Seasons Hotel Dalian. This role is responsible for providing exceptional dining experiences to our guests, while maintaining the highest standards of quality and service.We offer a competitive salary range of $50,000-$65,000 per year, depending on...

  • Financial Services Manager

    1 month ago

    Dalian, Liaoning, China HSBC Full time

    Job DescriptionWealth and Personal Banking (WPB) is a global business combining Retail Banking and Wealth Management, as well as Global Private Banking, to become a leading wealth manager with over a trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth.We are currently seeking an...

  • Senior Systems Engineer

    2 months ago

    Dalian, Liaoning, China Freudenberg Full time

    Transforming Technology, Empowering PeopleAbout the RoleWe are seeking a skilled Design Engineer to join our team at Freudenberg, where you will be responsible for creating innovative solutions for supply systems.As a Design Engineer, you will work on a variety of projects, including heat exchangers, thermosiphon systems, and buffer fluid systems.You will...

  • Financial Development Associate

    1 month ago

    Dalian, Liaoning, China Johnson Controls Full time

    Company OverviewJohnson Controls is a leading global provider of building solutions and energy management systems. Our company values innovation, sustainability, and customer satisfaction.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionWe are seeking a highly motivated Financial Development Associate to join our team. As a Finance Trainee, you...

  • Senior Data Management Lead

    1 month ago

    Dalian, Liaoning, China Veeva Systems Full time

    About Veeva SystemsWe are a fast-growing CRM SaaS company focused on providing HCP master data services for pharmaceutical enterprises.This role is perfect for an experienced and passionate Development Team Leader who can oversee the development and maintenance of our HCP master data product, leading the team to develop and operate our future internal data...

  • Cloud Support Engineer.

    4 months ago

    Dalian, China Cisco Full time

    Cloud Support Engineer As a Cloud Support Engineer within the Security and Trust Organization you will provide technical assistance and support automated tools and processes for Cisco’s cloud security program. This is a technical role that will support a multi-functional team delivering security solutions to business and IT teams operating within...

  • Solution Support Engineer-Japanese/English

    7 months ago

    Dalian, China SAP Full time

    What you’ll do Customer Centricity • Provide end users and customers with a technology driven, industry-leading support experience. • Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …). Collaboration and Network •...

  • Customer Service Representative

    7 months ago

    Dalian, China Albemarle Full time

    Description Customer Service Rep is key role in Order to Cash department to effectively manage customers’ orders, needs and expectations through the order fulfillment process, to deliver value to our customers and Albemarle. Provide service to foster and improve customer relationships and ensure customer satisfaction ESSENTIAL DUTIES AND...

  • SAP Basis Consultant

    5 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Technical Support Engineer

    2 months ago

    Dalian, China Hewlett Packard Enterprise Full time

    Job Description: Responsibilities: 为HPE品牌的服务器、存储、软件等提供远程售后技术支持，存储优先。 负责指导HPE用戶的产品使用与维护 协助到场工程师修复及问题排除 在规定的时间內通过电话、邮件的方式回应客戶请求 ...

  • SAP China iXp Intern

    6 months ago

    Dalian, China SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP China iXp Intern

    4 weeks ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP China iXp Intern

    6 months ago

    Dalian, China SAP Full time

    Requisition ID: 393722 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Intern Career Level: NA Hiring Manager: Harish Durg  Recruiter Name: Fiona Choi Additional Locations: About the SAP Internship Experience Program: The SAP Internship Experience Program is SAP’s global, paid internship...

  • Senior Cloud Architecture

    2 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Therapeutic Specialist I

    3 months ago

    Dalian, China Gilead Sciences Full time

    Job Description For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help...

  • Specialist GBS OTC Operations

    2 months ago

    Dalian, China adidas Full time

    Purpose & Overall Relevance for the Organisation: Ensuring correct and daily execution of key responsibilities in the GBS Center according to the requirements of GBS policies, procedures and guidelines, and according to the Group Accounting Manual for specific area of responsibility (Accounts receivable/Retail/eCom)Self-directed worker for a specific...

  • Senior Safety Project Lead

    7 months ago

    Dalian, China IQVIA Full time

    Job Overview Responsible for management and service delivery excellence for assigned projects, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market). Provide leadership and accountability for customer-facing activities and oversight of operational service delivery, working cross-functionally and across the opportunity...

  • Senior Specialist GBS GL

    2 months ago

    Dalian, China adidas Full time

    Purpose & Overall Relevance for the Organization: Support team overall efficiency by identifying Improvement opportunities, realizing improvements, developing automation tools and even leveraging emerging AI technologies.Support team on reporting and analysis through power BI, ppt, etc., including monthly performance dashboard, Daily Management,...

  • IT Technology Services Senior Specialist

    1 month ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Assoc Rec Mgmt Specialist

    7 months ago

    Dalian, China IQVIA Full time

    Job Overview Provide Trial Master File (TMF) related assistance to study teams. Ensure all work is conducted in accordance with Standard Operating Procedures (SOPs), policies, practices, good clinical practices, applicable regulatory requirements, and meets quality and timeline metrics. Ensure that project timelines are met and facilitate the orderly...

  • Centralized Monitoring Assistant

    7 months ago

    Dalian, China IQVIA Full time

    Essential Functions • Complete appropriate role-specific training to perform job duties.; • Under supervision, provides study level administrative support to the clinical study management team (examples of such tasks include, but not limited to running system reports, preparing and distributing status reports, creating and maintaining study trackers,...

  • Key Account Specialist

    7 months ago

    Dalian, China Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of...

  • Commercial Business Partner

    1 month ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • 日语人力资源专员 Specialist, HR Share Service of Japan

    6 months ago

    Dalian, China IQVIA Full time

    ● Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, mail) into the HRSS. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional...

  • Senior FP&A Specialist

    5 months ago

    Dalian, China Lenovo Full time

    Description and Requirements Key Roles & Responsibilities: Support the global consolidation and analysis of business units’ monthly forecasts and quarterly actual results. Plan for the reporting and submission schedules Prepare management reporting and financial presentations for SSG management Perform business group’s annual budget planning...

Distinguished Customer Support Specialist

2 months ago

Dalian, Liaoning, China SAP Full time

About the Opportunity

SAP is a leader in enterprise software solutions, helping thousands of customers worldwide to run their businesses more efficiently and effectively.

We are currently seeking an experienced Distinguished Customer Support Specialist to join our team. This role will be responsible for providing exceptional support to our customers, ensuring that their critical incidents are resolved promptly and efficiently.

The Job Description

The successful candidate will have a strong background in customer support, with experience in managing complex technical issues. They will be able to communicate effectively with customers, both verbally and in writing, and possess excellent problem-solving skills.

Key Responsibilities:

  • Provide timely and effective support to customers experiencing critical incidents
  • Manage multiple customer cases simultaneously, prioritizing tasks and resources to ensure prompt resolution
  • Collaborate with cross-functional teams, including engineering and product management, to resolve complex technical issues
  • Communicate effectively with customers, documenting all interactions and providing regular updates on the status of their cases
  • Analyze customer feedback and use insights to improve support processes and procedures

What We Offer

In addition to a competitive salary of $120,000 - $150,000 per annum, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.

Requirements

  • 5-7 years of experience in customer support or a related field
  • Strong technical skills, with experience in troubleshooting and resolving complex technical issues
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
  • Bachelor's degree in Computer Science, Engineering, or a related field

Location

This role is based in Shanghai or Dalian, China, and requires occasional travel to client sites. We offer a highly collaborative and dynamic work environment, with opportunities for professional growth and development.