IT Support Specialist

4 weeks ago


Dalian, Liaoning, China WNS Full time

Company Overview

WNS Global Services Inc. is a global leader in Business Process Management (BPM). With over 44,000 professionals serving across 60 delivery centers in 16 countries, the company offers business value to 400+ clients by combining operational excellence with deep domain expertise in key industry verticals.

About WNS China

Established in 2012, WNS China has been delivering the full spectrum of BPM services with focus on Mandarin, Cantonese, Thai, Japanese, Korean, Indonesian language capabilities. The company provides industry-specific services to China, Hong Kong, Singapore, Korea, Japan, Taiwan, Thailand, and Indonesia.

Why Choose WNS?

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. We pursue to understand our client's business and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach, and a global delivery network.

Circle of Values

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Job Description

We are seeking an IT Support Specialist to join our team in Japan. As an IT Support Specialist, you will be responsible for providing helpdesk support and resolving problems to the end user's satisfaction. You will also assist users with completing pending tasks, provide required system training per client needs, log and track all application and incident requests in appropriate systems until resolved, perform System UAT, and provide regular status reports to team lead and client.

Requirements

To be successful in this role, you will need excellent oral and written communication skills in Japanese. Good written English skill is preferred. You must be a good team player, responsible, and accurate in the completion of received tasks. Fast learning capability and good analytical skills are essential.

Working Conditions

You will observe client holidays instead of local holidays. You will work in a dynamic environment where you will have the opportunity to learn new processes, concepts, and skills. You will demonstrate the ability to work as part of a team and adapt to change quickly.

Compensation

The estimated salary for this position is ¥3,500,000 - ¥4,500,000 per annum, depending on experience and qualifications.



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