Cloud Support Specialist

2 weeks ago


Dalian, Liaoning, China Cisco Full time

Cloud Security Operations

As a Cloud Support Engineer within the Security and Trust Organization at Cisco, you will provide technical assistance and support automated tools and processes for Cisco's cloud security program.

Key Responsibilities

  • Respond to customer queries related to cloud security vulnerabilities and automated cloud security guardrails in a timely manner.
  • Create and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
  • Diagnose and resolve technical issues involving cloud platforms and security risks associated with using them.
  • Monitor system performance and provide regular reports to management and customers regarding uptime, performance, and security metrics.
  • Collaborate with the Cloud Security Architecture and Services & Operations functions to support and operationalize the security tool set.

Requirements

  • 3+ years of experience in a cloud support engineer role.
  • Bachelor's degree in cybersecurity, engineering, or a related field.
  • Experience with multiple cloud platforms such as AWS, GCP, Azure with in-depth understanding of their service offerings.
  • Experience with scripting and automation (Python, PowerShell, etc.) for cloud environments.
  • Excellent communication and presentation skills with the ability to speak to both business and technical audiences with brevity and clarity.


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