Cloud Support Specialist
2 weeks ago
Cloud Security Operations
As a Cloud Support Engineer within the Security and Trust Organization at Cisco, you will provide technical assistance and support automated tools and processes for Cisco's cloud security program.
Key Responsibilities
- Respond to customer queries related to cloud security vulnerabilities and automated cloud security guardrails in a timely manner.
- Create and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Diagnose and resolve technical issues involving cloud platforms and security risks associated with using them.
- Monitor system performance and provide regular reports to management and customers regarding uptime, performance, and security metrics.
- Collaborate with the Cloud Security Architecture and Services & Operations functions to support and operationalize the security tool set.
Requirements
- 3+ years of experience in a cloud support engineer role.
- Bachelor's degree in cybersecurity, engineering, or a related field.
- Experience with multiple cloud platforms such as AWS, GCP, Azure with in-depth understanding of their service offerings.
- Experience with scripting and automation (Python, PowerShell, etc.) for cloud environments.
- Excellent communication and presentation skills with the ability to speak to both business and technical audiences with brevity and clarity.
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