Cloud Customer Success Expert

6 days ago


Dalian, Liaoning, China SAP Full time
About SAP

SAP is a leader in enterprise software and cloud solutions, helping over 400,000 customers worldwide work more efficiently and make better decisions. As a global company with a strong commitment to innovation and customer satisfaction, we offer a unique opportunity for professionals like you to grow and develop your skills.

At SAP, we believe that our diversity is one of our greatest strengths, and we're committed to creating an inclusive environment where everyone can bring out their best. Our culture is built on collaboration, respect, and open communication, and we're dedicated to making a positive impact on the world around us.

Job Description

We're seeking a skilled Cloud Customer Success Expert to join our team and help drive business growth and success for our clients. In this role, you'll be responsible for delivering exceptional customer experiences and ensuring seamless service delivery across our cloud-based infrastructure. Your expertise will be critical in developing and maintaining strategic relationships with key stakeholders and identifying opportunities to drive revenue growth and expansion.

The ideal candidate will have a proven track record of success in customer-facing roles, with a deep understanding of cloud computing and IT service management principles. You'll be a natural communicator with excellent interpersonal and problem-solving skills, able to thrive in a fast-paced environment and adapt quickly to changing priorities.

Key Responsibilities:
  • Develop and execute customer engagement strategies to drive business growth and retention
  • Collaborate with cross-functional teams to identify and prioritize customer needs and opportunities
  • Analyze customer data and provide actionable insights to inform business decisions
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and internal partners
  • Provide expert-level support and guidance to customers on cloud computing and IT service management best practices
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in customer-facing roles, with a focus on cloud computing and IT service management
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Proven track record of success in driving business growth and retention through customer engagement and relationship-building
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights
What We Offer:

As a Cloud Customer Success Expert at SAP, you'll enjoy a competitive salary of $120,000 - $150,000 per year, depending on location and experience. Our benefits package includes comprehensive health insurance, flexible paid time off, and opportunities for professional development and career advancement. You'll also be part of a dynamic and diverse team that values creativity, innovation, and collaboration.



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