SAP China iXp Intern

7 months ago

Dalian, China SAP Full time

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP

Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

Serves supporting teams to ensure SLA fulfillment. Monitor and dispatch all the incidents reported from customer following rules and takes timely action. Document appropriate details of inquiry; provide the required statistics data for supporting team. Cover duties as deemed necessary to achieve and produce a high-quality support.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Undergraduates. Preferably IT related major. Must possess excellent communication skill in Mandarin and English. Must be with good attitude to routine work. Ability to work in a virtual team environment and be open to change. Can work 4-5 days a week for at least 6 months.

Meet your team:

It's the first tier to monitor and dispatch the incidents reported from customer, ensure SLAs fulfillment, documents, routes, tracks, escalates as required. Keep alignment with company strategy to delight customer always.

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