Technical Support Specialist for SAP Solutions

4 weeks ago


Dalian, Liaoning, China SAP Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at SAP. As a key member of our support organization, you will play a critical role in delivering exceptional customer experiences and driving business outcomes.

Key Responsibilities:

  • Provide technical support to customers and internal stakeholders via phone, email, and other channels.
  • Collaborate with cross-functional teams to resolve complex technical issues and implement process improvements.
  • Develop and maintain knowledge documents, tools, and processes to support customers and colleagues.
  • Stay up-to-date with industry trends and emerging technologies to provide expert guidance and advice.

Requirements:

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • 2+ years of experience in technical support or a related field.
  • Strong technical skills, including programming languages such as ABAP, JAVA, and .NET.
  • Excellent communication and problem-solving skills.
  • Fluency in English and Japanese (or Chinese) language.

What You'll Get:

  • An estimated salary range of $80,000 - $110,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a global leader in enterprise software and collaborate with talented professionals from diverse backgrounds.

About SAP

SAP is a cloud company that helps over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to innovation, collaboration, and personal development, and we believe that everyone should have the chance to bring out their best.



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