Global Service Support Expert
4 weeks ago
About the SAP Internship Experience Program:
The SAP Internship Experience Program is a global, paid internship program that provides university students with opportunities to find purpose in their careers.
Our team offers a unique and enriching experience with cross-functional skills from virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
You'll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips. With our program, you can gain visibility and take your career to the next level.
We are looking for candidates who are team players with close cooperation with experts from all over the world. You will work together with other experts to guarantee service level agreements with SAP customers and ensure timely support services are provided to SAP customers based on issue urgency and process compliance.
Your primary responsibilities include working in a team, cooperating with experts worldwide, ensuring service level agreements with SAP customers, and providing timely support services based on issue urgency and process compliance.
Key Skills and Qualifications
- Excellent English communication skills (written and oral)
- Excellent diagnostic and technical analysis skills
- Ability to work in teams of multicultural nature
- Growth Mindset
- Fast learner with IT affinity
- Ability to assess, plan, and troubleshoot while collecting information about customer issues
Desired Subject Matter Knowledge
- Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
- Operating systems (Windows Server, Linux, AIX, etc.)
- Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
- SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, etc.)
Meet Your Team:
We are a team with diverse generations and team members come from different backgrounds. We are inclusive of opinions and open to new ideas. We appreciate and respect the work done by each team member. We are a team like a 'Family' where we can openly share experiences with each other and feel safe asking for help when needed.
What You Bring:
We're looking for someone who takes initiative, perseveres, and stays curious. You enjoy working on meaningful innovative projects and are energized by lifelong learning.
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